7 Customer Service Apology Statements
It is not uncommon to run into frustrated, or angry customers when they encounter an…
Category: Guide
The Pros and Cons of Hiring Employees vs Contractors
The modern world is experiencing changes at the speed of light. With numerous other factors…
What Does Voice and Non-Voice Process Mean in BPO?
BPO is a smart working strategy that companies utilize to scale their business, reduce operational…
What Is After Call Work (ACW) and How to Improve or Remove It?
After call work or ACW is an important KPI that businesses must measure to improve…
Use of Empathy Statements Is Integral to Your Customer Service
It is not easy to become a successful customer service professional. If you want to…
Probing Questions to Improve Customer Service And Close More Sales
Asking the right questions and knowing which ones are the best fit for the occasion…
What Is Call Abandon Rate and How to Measure It?
Nothing is more frustrating for customers than having a long wait time before they can…
4 Best Contactless Payment Apps for Small Businesses
With COVID came many challenges for small businesses that required making changes to the way…
Struggling With Sales? Its Time to Focus on Customer Experience
When a business is struggling to increase its sales and\or achieve its profitability goals, a…
Things to Know When Looking for the Incoming Call Service Center
For any business, customer satisfaction is a top priority in order to build a loyal…
Do You Need a Telephone Answering Service or Call Center?
Telephone answering services and call centers may seem the same. However, it really isn’t. There…
Call Center Sales Trends for The Great Comeback
Artificial intelligence and digital transformation are two main factors responsible for evolving customer expectations. If…