What are the 4 Key Attributes of a Successful Customer Engagement Model?
No one can deny the fact that customers are invaluable, and so businesses do everything…
Category: Guide
4 Fun and Memorable Ideas for Customer Appreciation Day
Although appreciating your customers by saying thank you is a simple and uncomplicated thing to…
8 Benefits of Implementing an IVR in Your Contact Center
Today, when customer experience has unprecedented importance, extended hold times and unavailability of agents leave…
5 Workforce Management Challenges in Contact Centers and Their Solutions
Workforce management is essential to the operational efficiency of a contact center. Recruiting a vast…
Difference Between Omnichannel and Multichannel Customer Support?
The terms omnichannel and multichannel customer support is often confused as both approaches leverage multiple…
What Is Contact Center Automatic Call Distributor – ACD? A Complete Guide
Contact centers keep evolving in response to market needs. An IT support company, for example,…
6 Steps for Building a Powerful Recruitment Dashboard
For any organization to grow and achieve long-term goals, recruitment is paramount. In today’s world,…
5 Ways Predictive Analytics Can Boost Contact Center Success
Contact centers have been leveraging innovative technologies such as AI, machine learning, and data analytics…
Customer Service 101: How to Deal with a Difficult or Angry Customer?
Having to deal with an angry or difficult customer is not uncommon in the customer…
What is the First Contact Resolution Formula? A Comprehensive Guide
The FCR or First Contact Resolution formula is one of the most important metrics when…
How to Supercharge Your Sales Performance with Quality Assurance?
Every outbound contact center wants to close more sales, but success is never defined by…
Why Intellectual Curiosity Is an Important Attribute to Work?
A talent’s success is dependent on its ability to provide value. If they fail to…