When a GPS tracking and Department of Transportation (DOT) compliance company needed help converting leads into customers, they turned to Telvista, and the results speak for themselves. What started as a small pilot with only seven agents evolved into a high-performing outbound sales program that now moves up to 2,000 units per month.
The Challenge: Converting Leads into Loyal Customers
The primary challenge? Lead conversion. Although the client offered a competitive solution, they needed stronger outbound sales support to improve conversion rates and drive revenue growth.
The client set ambitious goals from the start. Their objective was to sell 500 GPS tracking units to small businesses, supported by a high-performing outbound sales team. To measure success, they aimed for a 15% conversion rate—with a stretch goal of reaching 25% as the program scaled.
The Telvista Solution: Strategy Meets Execution
We implemented a proven outbound sales strategy focused on communication, confidence, and consistency. Our sales representatives were trained in high-impact techniques designed to improve lead conversion and reduce customer hesitation. This included using “one-call close” methods and assumptive language to speed up decision-making.
Agents also asked probing questions to better understand each prospect’s unique business needs, allowing for a more personalized, value-driven pitch. These strategies helped build trust quickly and positioned the client’s GPS and DOT compliance solutions as essential tools for small business operations.
Results That Speak Volumes The impact of this approach was transformational:
· 150% boost in efficiency
· 20% improvement in CSAT
· 50% increase in sales conversion rate
· Scaled from 300 to 2,000 units/month over three years
“Of all of our partners, Telvista does it best. The team pivots with the needs of the business, which is a huge factor in our success,” said a representative for the Fortune 100 client.
From Pilot Program to Long-Term Partnership
This pilot program started with just seven agents and one supervisor. As the client saw strong sales results and reliable service, they decided to expand the program. Telvista added two departments: New Sales and Expansion. The team grew to 100 representatives and six supervisors. This shows how an outsourced contact center can go from a short-term trial to a long-term business solution. With the right support, outbound sales teams can scale fast and deliver real results.
Telvista helps businesses grow with outbound sales support, lead conversion expertise, and flexible team structures. Whether you’re launching a pilot or scaling an existing program, we’re here to deliver results. Contact us today to learn how Telvista can support your sales goals.
FAQs
What is outbound sales support in a contact center?
Outbound sales support involves contact center agents proactively reaching out to potential or existing customers to generate leads, close sales, or upsell services. At Telvista, this includes training agents on proven sales techniques and customizing messaging for each client.
How does Telvista improve lead conversion rates?
Telvista uses a mix of strategy and skill—such as one-call close techniques, personalized outreach, and performance coaching—to boost lead conversion and accelerate the sales cycle.
Can Telvista scale a small pilot into a full sales team?
Yes. Telvista specializes in helping companies grow from pilot programs into full-scale sales operations, offering flexible staffing models and operational support to match business needs.
What industries benefit most from outbound contact center services?
Industries like telecommunications, logistics, GPS tracking, insurance, and tech often see strong ROI from outbound contact center services due to the high value of customer acquisition and upselling opportunities.