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Powering a Smarter Way to Serve Your Customers

Your customers expect more than reliability. They expect fast, accurate, and dependable support from a brand they trust. Telvista helps energy and utility companies deliver on those expectations with scalable contact center and BPO solutions built for complex, high-volume operations.

With over 25 years of experience in regulated industries, we know how to align compliance, efficiency, and customer care. Our bilingual, omnichannel teams handle every aspect of the energy customer experience, including outage updates, billing inquiries, and proactive service communication. Each program uses analytics and continuous improvement to lower operational costs, improve response times, and strengthen customer trust.

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Our Energy & Utilities Contact Center Solutions Include:

Customer Service:

  • Multilingual support for billing & customer inquiries
  • 24/7 outage and maintenance notifications
  • Sales, retention, and win-back campaigns
  • Omnichannel support via voice, chat, email, and SMS
  • IVR optimization to streamline call routing

Operational & Back-Office Support:

  • Service dispatch coordination
  • Customer analytics & insights
  • Workforce optimization & forecasting
  • Analytics & reporting for smarter business decisions

Improve your contact center performance and customer satisfaction with Telvista’s BPO expertise.

Let’s discuss how Telvista can bring you more possibilities.

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Why Utility Companies Choose Telvista

Scalable Customer Support

Add capacity during peak seasons without adding overhead. Our flexible contact center solutions scale to your utility’s demand, helping you manage call volume and maintain service quality year-round.

Lower Operating Costs

Outsourcing your customer care to Telvista reduces overhead and staffing costs while maintaining service quality. Our nearshore and offshore contact centers deliver value without compromising performance.

Customer Retention & Satisfaction

Every conversation is an opportunity to build trust. We focus on empathy, active
listening, and problem-solving so your customers stay loyal to your service.

Data-Driven Improvements

With contact analytics and performance tracking, you get insights that improve forecasting, staffing, and customer experience. Informed decisions lead to stronger operational results.

Regulatory Compliance & Accuracy

Our agents are trained in industry regulations and billing procedures for electric, gas, and renewable providers. You can count on consistent, accurate communication that protects your brand and meets compliance standards.

Faster Issue Resolution

We help your customers get quick answers about outages, billing, and service requests. Shorter wait times and first-call resolution improve satisfaction and lower repeat contacts.

Across all industries, 81% of consumers are willing to spend more on a business that guarantees a better customer experience.

Let Telvista help you champion customer relationships with its scalable BPO solutions.

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