Each year from September 15 to October 15, Hispanic Heritage Month shines a spotlight on the history, culture, and contributions of Hispanic communities across the United States and Latin America.
At Telvista, this celebration is especially meaningful. Our company is headquartered in Texas, home to one of the largest Hispanic populations in the U.S., and operates multiple contact centers across Mexico, where culture and heritage are part of daily life. These connections help make our contact center solutions unique.
A Month of Celebration Across Latin America
September is filled with national Independence Day celebrations across Latin America, including:
- Costa Rica – September 15
- El Salvador – September 15
- Guatemala – September 15
- Honduras – September 15
- Nicaragua – September 15
- Mexico – September 16
- Chile – September 18
- Belize – September 21
In Mexico, our teams come together for El Grito de Dolores and Independence Day celebrations that fill our call centers with decorations, traditional food, and fun activities, creating an environment where culture and community shine.
How Culture Enhances Customer Experience Outsourcing
In the contact center industry, technology and processes matter, but human connection makes the difference.
Hispanic culture emphasizes hospitality, warmth, and communication — qualities that naturally translate into exceptional customer service experiences. At Telvista, our bilingual call center agents provide not only English and Spanish fluency but also cultural understanding that strengthens customer relationships.
Operating in Texas and Mexico gives us a strong nearshore outsourcing advantage:
- Shared time zones with North America
- Bilingual, bicultural talent
- Cost-efficient outsourcing solutions
This blend of cultural insight and operational excellence positions Telvista as a trusted partner for brands scaling their customer experience programs.
Recognition and Workforce Diversity
With more than 25 years in customer experience outsourcing, Telvista has built a workforce that reflects multiple cultures, languages, and perspectives. This diversity drives results for our clients and has also earned us recognition as a Súper Empresas Top Company by Expansión magazine for multiple years, including 2025.
Celebrating culture within our teams strengthens employee engagement, which in turn fuels higher customer satisfaction, better retention, and long-term business results. If you want to join a team recognized as a Súper Empresas Top Company, explore careers at Telvista.
Culture at the Core of CX
Hispanic Heritage Month is a reminder that diversity is one of Telvista’s greatest strengths. From our headquarters in Texas to our contact centers across Mexico, Hispanic heritage enriches both our workplace culture and the customer experiences we deliver every day.
Discover how Telvista’s bilingual, culturally connected contact center teams can elevate your customer experience. Contact us today.