5 Workforce Management Challenges in Contact Centers and Their Solutions
Workforce management is essential to the operational efficiency of a contact center. Recruiting a vast…
Category: Business
The Rising Trend of Remote Customer Service Workforce: Is It Here to Stay?
Many employers still don’t take trends like The Great Resignation seriously and keep insisting for…
Difference Between Omnichannel and Multichannel Customer Support?
The terms omnichannel and multichannel customer support is often confused as both approaches leverage multiple…
5 Ways Predictive Analytics Can Boost Contact Center Success
Contact centers have been leveraging innovative technologies such as AI, machine learning, and data analytics…
How to Supercharge Your Sales Performance with Quality Assurance?
Every outbound contact center wants to close more sales, but success is never defined by…
How Brands are Using the Metaverse to Improve the Customer Experience?
While most people think that the metaverse is still a quirky new concept, companies who…
Why Intellectual Curiosity Is an Important Attribute to Work?
A talent’s success is dependent on its ability to provide value. If they fail to…
What Does Voice and Non-Voice Process Mean in BPO?
BPO is a smart working strategy that companies utilize to scale their business, reduce operational…
4 Best Contactless Payment Apps for Small Businesses
With COVID came many challenges for small businesses that required making changes to the way…
How To Expand Your Customer Reach With Outbound Call Center?
Outbound calling is meant to reach regular or potential customers to achieve a particular goal…
Tips to Enhance the Security of Your IT Outsourcing Company
The contact center environment has significantly evolved over the past years. Since omnichannel support is…
Why Content Moderation Services Is Important To Your Business?
The process of reviewing, filtering, and screening User-Generated Content (UGC) to ensure it upholds the…