More than 18 years in the contact center industry has built the Telvista reputation of having the knowledge and experience to identify and deliver the strategic value our clients need.
Always at the forefront, in constant technological evolution, innovating and aligning the business objectives of our clients, in Telvista we have a clear mission as one of the most important international outsourcing service providers in North America.
Additionally, our affiliate company, HITSS has established itself as highly specialized in the development, implementation, consulting and integration of information technologies in the United States through Telvista IT, to provide application life management and enterprise consulting practices, with our broad and robust portfolio of practices and services, Telvista IT is the ideal partner to help define and support your strategies, making your company smarter, more productive and efficient, minimizing risks and costs.
Telvista has a network of contact centers strategically located throughout the United States and Mexico. These engagement centers provide our customers with reliable, high-quality bilingual call services.
In the US, the Dallas/Fort Worth metroplex offers the accessibility of a highly technical, educated, and abundant workforce, and the flexibility to accommodate large growth in our clients’ programs. Dallas also offers a lower cost structure than other major U.S. markets, which cuts labor and other costs associated with the contact center.
In Mexico, we have 3 sites in Tijuana which features one of the highest literacy rates in the country. With numerous universities and technical schools, Tijuana and the Baja California region provide a high percentage of highly educated bicultural and bilingual personnel. Our Tijuana team’s proximity to the U.S. border provides our agents with critical knowledge, including an understanding of U.S. geography and culture. The same way, Mexicali a border city located near California, offers several regional universities, which provide access to a well-educated labor pool familiar with U.S. culture and lifestyle.
We have 2 sites in Mexico City, which, with a metropolitan population of 22 million and several large universities, offers a highly developed technology infrastructure and a technology-focused, bilingual agent pool from which we recruit.
We are proudly a Mexican company with more than 7,000 employees not just domestically, but also throughout Latin America.
As part of the services offered from these sites, Telvista IT through its affiliate company HITSS, has a presence of over 7,000 associates in Mexico, United States, Colombia, Brazil, Peru, Chile and Central America.
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