We are our people...

Our history

Our History

More than 18 years in the contact center industry has built the Telvista reputation of having the knowledge and experience to identify and deliver the strategic value our clients need.

Always at the forefront, in constant technological evolution, innovating and aligning the business objectives of our clients, in Telvista we have a clear mission as one of the most important international outsourcing service providers in North America.

Additionally, our affiliate company, HITSS has established itself as highly specialized in the development, implementation, consulting and integration of information technologies in the United States through Telvista IT, to provide application life management and enterprise consulting practices, with our broad and robust portfolio of practices and services, Telvista IT is the ideal partner to help define and support your strategies, making your company smarter, more productive and efficient, minimizing risks and costs.

Why Telvista?

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  • Your customers want to communicate with someone who understands them - The first step toward creating a great experience is affinity with your customer. At Telvista, we view every interaction as a relationship-building opportunity. Whether your customers engage with our support professionals in the US or Mexico, they will receive uniformly high quality service from an empathetic team of people who can relate to them.
  • Your customers are social, mobile and technology savvy - The explosion of social media and mobile data access has disrupted customer experience management paradigms. Customer expectations are growing more demanding each day. We understand and embrace the social-preferred consumer as well as the one who vents in social due to frustration with other channels. At Telvista we offer IT solutions and traditional and digital services to provide omnichannel solutions to deliver seamlessly satisfying customer experience.
  • You need a partner you can trust - From global conglomerates to fast-growing start-ups, diverse clients in a variety of industries entrust their customer relationships to Telvista. Every award-winning Telvista business partnership is focused on achieving real business objectives in addition to driving loyalty and satisfaction. We are proud of being recognized with the Annual Service Partner Award for Excellence by the global credit card issuer rated #1 in Customer Satisfaction according to J.D. Power & Associates.

Locations

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Telvista has a network of contact centers strategically located throughout the United States and Mexico. These engagement centers provide our customers with reliable, high-quality bilingual call services.

In the US, the Dallas/Fort Worth metroplex offers the accessibility of a highly technical, educated, and abundant workforce, and the flexibility to accommodate large growth in our clients’ programs. Dallas also offers a lower cost structure than other major U.S. markets, which cuts labor and other costs associated with the contact center. 

In Mexico, we have 3 sites in Tijuana which features one of the highest literacy rates in the country. With numerous universities and technical schools, Tijuana and the Baja California region provide a high percentage of highly educated bicultural and bilingual personnel. Our Tijuana team’s proximity to the U.S. border provides our agents with critical knowledge, including an understanding of U.S. geography and culture. The same way, Mexicali a border city located near California, offers several regional universities, which provide access to a well-educated labor pool familiar with U.S. culture and lifestyle.

We have 2 sites in Mexico City, which, with a metropolitan population of 22 million and several large universities, offers a highly developed technology infrastructure and a technology-focused, bilingual agent pool from which we recruit.

We are proudly a Mexican company with more than 7,000 employees not just domestically, but also throughout Latin America.

As part of the services offered from these sites, Telvista IT through its affiliate company HITSS, has a presence of over 7,000 associates in Mexico, United States, Colombia, Brazil, Peru, Chile and Central America.

Certifications and Recognitions

IT Certifications

NMXCC9001IMNC2008

NMX-CC-9001-IMNC-2008 / ISO 9001:2008

This standard guarantees that HITSS (Telvista IT) meets legal requirements…

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IT SERVICE MANAGEMENT SYSTEM

IT SERVICE MANAGEMENT SYSTEM – ISO / IEC 20000:2011

Demonstrates the quality of IT services HITSS (Telvista IT) offers…

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CMMI DEV Level 5

CMMI DEV Level 5 (Mexico Sites)

It indicates that HITSS (Telvista IT) is able to use…

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Contact Center Certifications

PCI

PCI Certified

Certification of Payment Card Industry DSS (Data Security Standard) endorsed…

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ISO 90012008

ISO 9001-2008

Guarantees our business processes aligned to international standards of quality. 

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Safe Company

Safe Company certification 2015

Issued by the Secretariat of Labor and Social Welfare of…

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2015 GIL 88 LATIN AMERICAN

2015 GIL 88 LATIN AMERICAN CONTACT CENTER AND CRM AWARD

Frost & Sullivan recognizes Telvista for innovation and best practices…

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Telvista announces 150 new jobs coming to Danville VA

SuperEmpresas2016

We are a Súper Empresa Expansión 2016

For the 10th time we were selected by Expansión magazine
FrostSullivan

Frost & Sullivan recognized Telvista

Frost & Sullivan recognized Telvista for innovation and best practices in customer service and CRM solutions.
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