The explosion of social media and mobile data access has disrupted customer experience management paradigms. Customer expectations are growing more demanding each day.
We understand and embrace the social-preferred consumer as well as the one who vents in social due to frustration with other channels. Telvista pioneered in 2011 exceptional social media support with our first two clients, a leading top tier wireless telecommunications company and a retailer with more than 6,000 stores in 2011.
Determining how social media sentiment relates to an intention to buy or use a service or the probability a customer will abandon, offers a valuable understanding of metrics that can be evaluated and reacted accordingly.
We understand how data science transforms businesses:
An omnichannel customer experience also means for the capacity of your client to be in contact with you through a range of channels and to basically that your support team should be capable to pick up where they left off on one channel and continue the interaction on another.
Businesses have the duty to make sure to answer all the customers concerns and to respond fast, cordially attentively but realistically to them, regardless of the channel the interaction comes in, but as part of being an omnichannel customer experience is to make sure that these channels are completely aligned to produce a real and satisfactory customer experience, and understand the way a more seamless and transparent communication scene can be formed.
At Telvista we provide Omnichannel solutions to deliver seamlessly satisfying customer experience through Voice, Email, IVR, Chat, Mobile, Apps & Social Media.
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