The explosion of social media and mobile data access has disrupted customer experience management paradigms. Customer expectations are growing more demanding by the day.
We understand and embrace the consumer who prefers social, as well as the one who vents on social due to frustration with other channels. In 2011, Telvista pioneered innovative social media support programs with our first two clients, a leading wireless telecommunications company and a retailer with more than 6,000 stores.
Social media sentiment provides critical insight into a consumer’s intention to buy or use a service, as well as abandon a service. Using this insight to develop metrics can help businesses take effective action.
We help you leverage data insights by:
Businesses have a responsibility to respond quickly, attentively and realistically to all customer concerns, regardless of the channel of the interaction.
An omnichannel customer experience is characterized by aligning multiple channels to produce a seamless, transparent and satisfying experience. You should be able to connect with your customers through a range of channels and to allow your support ream to pick up where they left off on one channel and to seamlessly continue the interaction on another.
At Telvista we provide Omnichannel solutions through Voice, Email, IVR, Chat, Mobile, Apps & Social Media.
report An error ocourred searching in the site. Tray again later.