Escalated by the SD, and acting as a preventing entity, they carry out all activities that require on site presence and face to face interaction, which cannot be achieved by the service desk agent. They are in charge of the handling of all hardware/software requirements.
When acting as a proactive group, they carry out routine maintenance, prevention and security activities required by the users, the site and the organization around the hardware and software deployed in the hands of the users.
Benefits derived from an outsourced Desk Side Support
The Service Desk is a service that provides a single point of contact, in which internal and / or external users manage any software or hardware problem, via phone, chat, email, web portals or mobile self-management.
Benefits of implementing SD:
Once you have taken care of your end users directly through Service Desk an On Site support, now you need to focus on the actual operation of the supporting elements of your infrastructure. Servers, Networks and the applications that carry the backend work need to be monitored and maintained. Prevention is today more strategic than ever before. Anyone can fix an issue once it’s been made known, but preventing a fail in the operation of your business is what saves money.
Benefits derived from an outsourced service for Servers and Networks
report An error ocourred searching in the site. Tray again later.