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Telvista is a global BPO and contact center provider delivering customer experience solutions across North America and international markets. From our U.S. headquarters in Dallas, Texas, to multiple contact center locations and trusted global partners, we help clients achieve scalable, reliable support across regions, time zones, and languages.

Our primary operations include contact center sites in the United States and Mexico, supported by a workforce of more than 7,000 employees delivering nearshore, bilingual support for North American customers. To meet broader international and multilingual needs, we also work with established partners in Panama, Brazil, South Africa, Kenya, and India.

Our flexible delivery model, including Telvista@Home, allows us to scale quickly, support bilingual and multilingual customer interactions, and maintain strong cultural alignment for global customer experience programs that drive satisfaction and growth.

Our Contact Center Locations

texas

Dallas, Texas

8585 N Stemmons Fwy Suite 1100S
Dallas, TX 75247

Work from home telvista

Telvista@Home

Telvista in Tijuana

Tijuana

Blvd. Agua Caliente 10669, Aviación,
C.P. 22014. Tijuana, B.C

historico

Centro Histórico

Calle de Bolívar 38, Centro Histórico de la Cdad.
de México, Col. Centro, Del. Cuauhtémoc, C.P.
06000. Ciudad de México

Valle

Valle

Av. Coyoacán 1622, Colonia del Valle, Del. Benito Juárez, C.P.
03100. Ciudad de Méxic

Mexicali

Mexicali

Gobernador Braulio Maldonado 957,
Ex Ejido Coahuila, C.P.
21360. Mexicali, B.C.

7,000+

Employees with unlimited scalability

4,000+

Work from home available globally

5 Locations

plus Telvista@Home and strategic global partnerships

50 States

featuring Telvista@Home model

What Our Clients Say About Us

Telvista really stepped in to clear up our backlog. Our workload became more than double during COVID, and when we asked Telvista for help they just made it happen!

Healthcare Client

Telvista’s reporting team has done an outstanding job of building the data feeds and dashboards we needed. The presentation is great and tells us just what we need to focus on

Travel VP

Telvista is an important part of our cardmember services. Their 300 customer service agents are meeting our card members’ needs around the clock

Financial Service Partner

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Dallas, Texas, serves as the heart of Telvista’s operations, where our leadership guides strategy, technology deployment, compliance, and client engagement. This strong domestic foundation enables us to support highly regulated industries, delivering enterprise-level customer experience solutions that include inbound and outbound contact center services, sales support, and omnichannel engagement, backed by over 25 years of BPO expertise.Telvista offers flexible delivery options across additional locations and through Telvista@Home, our secure work-from-home model. This approach allows us to expand capacity, maintain business continuity, and scale quickly while preserving quality standards, cultural alignment, and regulatory compliance.

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