{"id":2028,"date":"2022-07-21T03:55:14","date_gmt":"2022-07-21T08:55:14","guid":{"rendered":"http:\/\/dev.telvista.com\/\/?page_id=2028"},"modified":"2023-03-10T01:38:58","modified_gmt":"2023-03-10T07:38:58","slug":"gestion-de-la-fuerza-laboral","status":"publish","type":"page","link":"https:\/\/www.telvista.com\/es\/soluciones\/centro-de-contacto\/seleccion-de-personal\/gestion-de-la-fuerza-laboral","title":{"rendered":"Gesti\u00f3n de la fuerza laboral"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]<div id=\"myCarousel\" class=\"carousel slide bg-light-blue\" data-bs-ride=\"carousel\"><div class=\"carousel-indicators\"><button type=\"button\" data-bs-target=\"#myCarousel\" data-bs-slide-to=\"0\" class=\"active\" aria-current=\"true\" aria-label=\"Slide 0\"><\/button><button type=\"button\" data-bs-target=\"#myCarousel\" data-bs-slide-to=\"1\" class=\"\" aria-current=\"true\" aria-label=\"Slide 1\"><\/button><button type=\"button\" data-bs-target=\"#myCarousel\" data-bs-slide-to=\"2\" class=\"\" aria-current=\"true\" aria-label=\"Slide 2\"><\/button><\/div><div class=\"carousel-inner\" >\n                            <div class=\"carousel-item active\" style=\"background-image: url(https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/Solutions_contact-center_Staffing-Infrastructure_WorkForce-Management_-Contact-Center-Workforce.jpg)\">\n                        <div class=\"container\">\n                            <div class=\"text-start row banner-slider align-content-center py-4\">\n                                <div class=\"col-xl-6 col-xxl-5 col-lg-11 offset-lg-1 pe-xxl-0\"><h1 class=\"h1\">Soluciones de gesti\u00f3n de la fuerza laboral del <span class=\"text-blue\">centro de contacto<\/span><\/h1><p class=\"font-18\">Capacite a sus agentes, logre la eficiencia operativa y mejore el rendimiento del centro de llamadas<\/p><a class=\"btn text-white px-3 btn-orange font-bold font-15 \" href=\"https:\/\/www.telvista.com\/es\/contactenos\">Maximiza tu ROI <i class=\"iconsax mt-n-3\" icon-name=\"arrow-right\"><\/i> <\/a><\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div><div class=\"carousel-item \" style=\"background-image: url(https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/Solutions_contact-center_Staffing-Infrastructure_WorkForce-Management_-Realtime-Analytics.jpg)\">\n                        <div class=\"container\">\n                            <div class=\"text-start row banner-slider align-content-center py-4\">\n                                <div class=\"col-xl-6 col-xxl-5 col-lg-11 offset-lg-1 pe-xxl-0\"><h2 class=\"h1\">Previsi\u00f3n, programaci\u00f3n y <span class=\"text-blue\">an\u00e1lisis en tiempo real<\/span><\/h2><p class=\"font-18\">Gestione sus necesidades de personal con datos en tiempo real<\/p><a class=\"btn text-white px-3 btn-orange font-bold font-15 \" href=\"https:\/\/www.telvista.com\/es\/soluciones\/informes-y-analisis\">Ganar eficiencia <i class=\"iconsax mt-n-3\" icon-name=\"arrow-right\"><\/i> <\/a><\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div><div class=\"carousel-item \" style=\"background-image: url(https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/Solutions_contact-center_Staffing-Infrastructure_WorkForce-Management_-Great-Customer-Experiences.jpg)\">\n                        <div class=\"container\">\n                            <div class=\"text-start row banner-slider align-content-center py-4\">\n                                <div class=\"col-xl-6 col-xxl-5 col-lg-11 offset-lg-1 pe-xxl-0\"><h2 class=\"h1\">Gran experienciadel cliente s, costos de <span class=\"text-blue\">operaci\u00f3n reducidos<\/span><\/h2><p class=\"font-18\">Garantizar la satisfacci\u00f3n del cliente y mejorar la gesti\u00f3n del rendimiento<\/p><a class=\"btn text-white px-3 btn-orange font-bold font-15 \" href=\"https:\/\/www.telvista.com\/es\/soluciones\/centro-de-contacto\/atencion-al-cliente-y-compromiso\">Empodera a tus agentes <i class=\"iconsax mt-n-3\" icon-name=\"arrow-right\"><\/i> <\/a><\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                        <\/div><button class=\"carousel-control-prev d-lg-flex d-none\" type=\"button\" data-bs-target=\"#myCarousel\" data-bs-slide=\"prev\">\n                            <span class=\"carousel-control-prev-icon\" aria-hidden=\"true\"><\/span>\n                            <span class=\"visually-hidden\">Previous<\/span>\n                        <\/button>\n                        <button class=\"carousel-control-next d-lg-flex d-none\" type=\"button\" data-bs-target=\"#myCarousel\" data-bs-slide=\"next\">\n                            <span class=\"carousel-control-next-icon\" aria-hidden=\"true\"><\/span>\n                            <span class=\"visually-hidden\">Next<\/span>\n                        <\/button><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column]<section class=\"container hero-1-pm\">\n                    <div class=\"hero-bar bg-blue text-center text-white py-5 px-4\" style=\"background-image: url(https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/06\/hero-bar1.png)\"><p class=\"mb-1 h5 pb-2\">Habilite un potente ecosistema de gesti\u00f3n de la fuerza laboral con Telvista.<\/p><p class=\"h1 pb-3\">Cumplamos sus objetivos de SLA<\/p><a href=\"\/es\/por-que-telvista\/los-beneficios-de-ofrecer-una-solucion-holistica\" class=\"btn-orange font-bold btn text-white px-4\" target=\"\">Aprende m\u00e1s <i class=\"iconsax mt-n-3\" icon-name=\"arrow-right\"><\/i><\/a><\/div>\n                <\/section>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column]<section class=\"mid-page-content pt-lg-5 pb-4 pt-4\">\n                        <div class=\"container\">\n                            <div  class=\"row featurette align-items-center py-lg-5 py-4 \"><div class=\"col-lg-6 min-page-image position-relative\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/Workforce-Management-Solutions-for-Optimal-Contact-Center-Efficiency.jpg\" class=\"img-fluid mw-100\" alt=\"Workforce Management Solutions\">\n\t\t\t\t\t\t\t<\/div><div class=\"col-lg-5 offset-lg-1\"><h2>Soluciones de gesti\u00f3n de la fuerza laboral para una eficiencia \u00f3ptima del centro de contacto<\/h2><div>Ofrecer productos de primer nivel, lograr sus objetivos de ventas y ofrecer una atenci\u00f3n al cliente excepcional, todo es genial. Para lograr esos objetivos se basa en la gesti\u00f3n de los procesos internos, y eso involucra a las personas, el activo m\u00e1s importante de una organizaci\u00f3n. El camino hacia el \u00e9xito se basa en un equipo dedicado y centrado en el logro de objetivos comunes. La gesti\u00f3n de la fuerza laboral de Telvista desarrollay entrega un equipo basado en niveles de desempe\u00f1o sostenibles de la fuerza laboral.<\/p>\n<p>Nuestros procesos de gesti\u00f3n de la fuerza laboral ayudan a las unidades de negocios a lograr y mantener la eficiencia operativa al dotar de personal al n\u00famero correcto de agentes con el conjunto de habilidades adecuado en el momento adecuado. Telvista WFM ofrece eficiencias de costos sin poner en peligro las oportunidades de ingresos y mantiene una alta satisfacci\u00f3n del cliente.<\/div><\/div>\n                    <\/div><div  class=\"row featurette align-items-center py-lg-5 py-4 flex-lg-row-reverse\"><div class=\"col-lg-6 min-page-image position-relative\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/Features-of-Our-WFM-Program.jpg\" class=\"img-fluid mw-100\" alt=\"Features of Our WFM Program\">\n\t\t\t\t\t\t\t<\/div><div class=\"col-lg-5 offset-lg-1\"><h2>Caracter\u00edsticas de nuestro programa WFM<\/h2><div>Desde la previsi\u00f3n de la demanda, la programaci\u00f3n de empleados y la asignaci\u00f3n de agentes hasta la capacitaci\u00f3n, optimizamos sus procesos comerciales y administramos de manera efectiva su fuerza laboral para un rendimiento \u00f3ptimo y la satisfacci\u00f3n del cliente.<\/p>\n<p>El programa de gesti\u00f3n de la fuerza laboral de Telvista puede ayudar a:<\/p>\n<ul>\n<li>Pronostique el volumen del centro de contacto a trav\u00e9s de m\u00faltiples canales<\/li>\n<li>Supervise los objetivos de nivel de servicio.<\/li>\n<li>Dar una visi\u00f3n completa del personal disponible<\/li>\n<li>Previsi\u00f3n de vol\u00famenes de llamadas<\/li>\n<li>Ver patrones hist\u00f3ricos de llegada de llamadas<\/li>\n<li>Crear horarios de trabajo para los miembros individuales del equipo<\/li>\n<li>Permita que los gerentes y supervisores monitoreen los niveles de servicio del equipo en tiempo real.<\/li>\n<li>Administrar y supervisar los d\u00edas de vacaciones solicitados y las licencias del personal<\/li>\n<\/ul>\n<ul>\n<li>Ver las actividades fuera del tel\u00e9fono de los miembros, como el tiempo de capacitaci\u00f3n e investigaci\u00f3n<\/li>\n<\/ul>\n<p><\/div><\/div>\n                    <\/div>\n                        <\/div>\n                    <\/section>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column]<section class=\"container hero-2-pm\">\n        <div class=\"hero-bar2 bg-blue text-left text-white py-5 px-4\" style=\"background-image: url(https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/06\/hero-bar2.png)\">\n            <div class=\"row mx-0\">\n                <div class=\"col-xxl-7 col-lg-8\"><p class=\"h3 pb-3\">Mejore la precisi\u00f3n de sus pron\u00f3sticos y cree cronogramas para lograr sus objetivos de nivel de servicio.<\/p><p class=\"mb-4\">Eleve la experiencia de sus clientes con Telvista.<\/p><a href=\"\/es\/contactenos\" class=\"btn-orange font-bold btn text-white px-4\">Ponte en contacto con nosotros <i class=\"iconsax mt-n-3\" icon-name=\"arrow-right\"><\/i><\/a><\/div>\n            <\/div>\n        <\/div>\n    <\/section>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]<section class=\"benefits-section text-white py-lg-5 py-4\" style=\"background-image: url(https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/06\/benefits_bg.png)\">\n        <div class=\"container pb-2\"><h2 class=\"text-center\" style=\"color: \">Beneficios<\/h2><div class=\"row row-cols-1 row-cols-sm-2 row-cols-md-2 row-cols-lg-3 pt-4 pb-2 multi-colors\">\n                <div class=\"col bnf-bg-blue text-white text-decoration-none\" style=\"background-color: #1685c2;\">\n                        <div class=\"bnf-inside-box d-flex align-items-start px-lg-4 h-100 position-relative\">\n                            <span class=\"flex-shrink-0 me-3 bnf-image\"><i class=\"iconsax bnf-icon\" icon-name=\"tick-square\"><\/i><\/span>\n                            \t\t\t<div><h4 class=\"mb-3\">Dotaci\u00f3n de personal eficiente<\/h4><p class=\"mb-0\">Nuestra soluci\u00f3n WFM garantiza que su fuerza laboral procese las habilidades adecuadas y ofrezca capacitaci\u00f3n de agentes si es necesario para lidiar con los problemas de los clientes de manera m\u00e1s competente.<\/p><\/div>\n                        <\/div>\n                    <\/div><div class=\"col bnf-bg-blue text-white text-decoration-none\" style=\"background-color: #6db746;\">\n                        <div class=\"bnf-inside-box d-flex align-items-start px-lg-4 h-100 position-relative\">\n                            <span class=\"flex-shrink-0 me-3 bnf-image\"><i class=\"iconsax bnf-icon\" icon-name=\"tick-square\"><\/i><\/span>\n                            \t\t\t<div><h4 class=\"mb-3\">An\u00e1lisis en tiempo real<\/h4><p class=\"mb-0\">Analice informaci\u00f3n sobre la duraci\u00f3n de las llamadas, las preguntas frecuentes y otros datos en tiempo real para detectar tendencias y prepararse para un cambio en los vol\u00famenes de llamadas.<\/p><\/div>\n                        <\/div>\n                    <\/div><div class=\"col bnf-bg-blue text-white text-decoration-none\" style=\"background-color: #f7bb23;\">\n                        <div class=\"bnf-inside-box d-flex align-items-start px-lg-4 h-100 position-relative\">\n                            <span class=\"flex-shrink-0 me-3 bnf-image\"><i class=\"iconsax bnf-icon\" icon-name=\"tick-square\"><\/i><\/span>\n                            \t\t\t<div><h4 class=\"mb-3\">Informaci\u00f3n general sobre el rendimiento del agente<\/h4><p class=\"mb-0\">Obtenga m\u00e9tricas en tiempo real, tendencias hist\u00f3ricas e informaci\u00f3n sobre el rendimiento de los agentes, la eficacia de la programaci\u00f3n y los riesgos de agotamiento.<\/p><\/div>\n                        <\/div>\n                    <\/div><div class=\"col bnf-bg-blue text-white text-decoration-none\" style=\"background-color: #ea3f33;\">\n                        <div class=\"bnf-inside-box d-flex align-items-start px-lg-4 h-100 position-relative\">\n                            <span class=\"flex-shrink-0 me-3 bnf-image\"><i class=\"iconsax bnf-icon\" icon-name=\"tick-square\"><\/i><\/span>\n                            \t\t\t<div><h4 class=\"mb-3\">Pron\u00f3stico procesable<\/h4><p class=\"mb-0\">Acceda a conjuntos de datos completos para una previsi\u00f3n precisa y procesable. Obtenga todo lo que necesita para tomar decisiones de personal.<\/p><\/div>\n                        <\/div>\n                    <\/div><div class=\"col bnf-bg-blue text-white text-decoration-none\" style=\"background-color: #a05e9e;\">\n                        <div class=\"bnf-inside-box d-flex align-items-start px-lg-4 h-100 position-relative\">\n                            <span class=\"flex-shrink-0 me-3 bnf-image\"><i class=\"iconsax bnf-icon\" icon-name=\"tick-square\"><\/i><\/span>\n                            \t\t\t<div><h4 class=\"mb-3\">Optimice los costos<\/h4><p class=\"mb-0\">Dote a sus agentes de personal en funci\u00f3n de pron\u00f3sticos precisos, reduzca costos y logre una eficiencia \u00f3ptima del centro de contacto.<\/p><\/div>\n                        <\/div>\n                    <\/div><div class=\"col bnf-bg-blue text-white text-decoration-none\" style=\"background-color: #f2932c;\">\n                        <div class=\"bnf-inside-box d-flex align-items-start px-lg-4 h-100 position-relative\">\n                            <span class=\"flex-shrink-0 me-3 bnf-image\"><i class=\"iconsax bnf-icon\" icon-name=\"tick-square\"><\/i><\/span>\n                            \t\t\t<div><h4 class=\"mb-3\">Entregue su SLA<\/h4><p class=\"mb-0\">Prioriza c\u00f3mo y d\u00f3nde pasa su tiempo tu equipo. Optimice los horarios de los empleados para cumplir con sus acuerdos de nivel de servicio.<\/p><\/div>\n                        <\/div>\n                    <\/div>\n            <\/div>\n        <\/div>\n    <\/section>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; el_class=&#8221;get-in-touch position-relative py-lg-5 py-4&#8243;][vc_column el_class=&#8221;row mx-0&#8243;][vc_row_inner el_class=&#8221;row mx-0 justify-content-between&#8221;][vc_column_inner el_class=&#8221;d-none d-lg-block col-lg-2&#8243; width=&#8221;1\/6&#8243;][vc_single_image image=&#8221;114&#8243; img_size=&#8221;full&#8221; el_class=&#8221;left-touch&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;px-lg-4 col-12 col-lg-8&#8243; width=&#8221;8\/12&#8243;][vc_custom_heading text=&#8221;P\u00f3ngase en contacto&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;mb-4&#8243;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f473-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"473\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/2028#wpcf7-f473-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"473\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f473-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\"> \n  <div class=\"col-lg-6 mb-3\"> \n    <label for=\"fname\" class=\"form-label\">Primer nombre <span class=\"text-orange\">*<\/span> <\/label><div class=\"input-group\"> \n      <span class=\"input-group-text rounded-0 bg-transparent\" id=\"basic-fname\"><i class=\"iconsax black mt-n-3\" icon-name=\"user-1\"><\/i><\/span> <span class=\"wpcf7-form-control-wrap\" data-name=\"fname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control border-start-0 ps-0 rounded-0\" id=\"fname\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ingrese el nombre\" value=\"\" type=\"text\" name=\"fname\" \/><\/span> \n    <\/div> \n  <\/div> \n  <div class=\"col-lg-6 mb-3\"> \n    <label for=\"lname\" class=\"form-label\">Apellido <span class=\"text-orange\">*<\/span><\/label><div class=\"input-group\"> \n      <span class=\"input-group-text rounded-0 bg-transparent\" id=\"basic-lname\"><i class=\"iconsax black mt-n-3\" icon-name=\"user-1\">\n        <\/i><\/span> <span class=\"wpcf7-form-control-wrap\" data-name=\"lname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control border-start-0 ps-0 rounded-0\" id=\"lname\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Introduzca el apellido\" value=\"\" type=\"text\" name=\"lname\" \/><\/span> \n    <\/div> \n  <\/div> \n  <div class=\"col-lg-6 mb-3\"> \n    <label for=\"email\" class=\"form-label\">Correo electr\u00f3nico <span class=\"text-orange\">*<\/span><\/label><div class=\"input-group\"> \n      <span class=\"input-group-text rounded-0 bg-transparent\" id=\"basic-email\"><i class=\"iconsax black mt-n-3\" icon-name=\"mail\">\n        <\/i><\/span> <span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control border-start-0 ps-0 rounded-0\" id=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ingrese correo electr\u00f3nico\" value=\"\" type=\"email\" name=\"email\" \/><\/span> \n    <\/div> \n  <\/div> \n  <div class=\"col-lg-6 mb-3\"> \n    <label for=\"phone\" class=\"form-label\">N\u00famero de tel\u00e9fono <span class=\"text-orange\">*<\/span><\/label><div class=\"input-group\"> \n      <span class=\"input-group-text rounded-0 bg-transparent\" id=\"basic-phone\"><i class=\"iconsax black mt-n-3\" icon-name=\"phone\">\n        <\/i><\/span> <span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control border-start-0 ps-0 rounded-0\" id=\"phone\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Introduce el tel\u00e9fono\" value=\"\" type=\"text\" name=\"phone\" \/><\/span> \n    <\/div> \n  <\/div> \n<div class=\"col-lg-6 mb-3\">\n   <label for=\"company\" class=\"form-label\">Regi\u00f3n <span class=\"text-orange\">*<\/span><\/label><div class=\"input-group\">\n                                <span class=\"input-group-text rounded-0 bg-transparent\"><i class=\"iconsax black mt-n-3\" icon-name=\"location\"><\/i><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"region\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required form-select form-control border-start-0 ps-0 rounded-0\" aria-required=\"true\" aria-invalid=\"false\" name=\"region\"><option value=\"\">Seleccione regi\u00f3n<\/option><option value=\"US\\Canada\">US\\Canada<\/option><option value=\"Latin America\">Latin America<\/option><option value=\"Europe\\Middle East\">Europe\\Middle East<\/option><option value=\"India\">India<\/option><option value=\"Asia\">Asia<\/option><\/select><\/span>\n                            <\/div>\n                        <\/div>\n  <div class=\"col-lg-6 mb-3\"> \n    <label for=\"company\" class=\"form-label\">Nombre de empresa<\/label> <div class=\"input-group\"> \n      <span class=\"input-group-text rounded-0 bg-transparent\" id=\"basic-company\"><i class=\"iconsax black mt-n-3\" icon-name=\"buildings-1\">\n        <\/i><\/span> <span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control border-start-0 ps-0 rounded-0\" id=\"company\" aria-invalid=\"false\" placeholder=\"Introducir empresa\" value=\"\" type=\"text\" name=\"company\" \/><\/span> \n    <\/div> \n  <\/div> \n<div class=\"col-lg-12 mb-3\">\n  <label for=\"company\" class=\"form-label\">Tipo de Contacto <span class=\"text-orange\">*<\/span><\/label><div class=\"input-group\">\n        <span class=\"input-group-text rounded-0 bg-transparent\"><i class=\"iconsax black mt-n-3\" icon-name=\"monitor-message\"><\/i><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"contactType\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required form-select form-control border-start-0 ps-0 rounded-0\" aria-required=\"true\" aria-invalid=\"false\" name=\"contactType\"><option value=\"\">Seleccionar tipo de contacto<\/option><option value=\"Solicitar informaci\u00f3n sobre soluciones de centro de contacto\">Solicitar informaci\u00f3n sobre soluciones de centro de contacto<\/option><option value=\"Oportunidades profesionales\">Oportunidades profesionales<\/option><option value=\"Verificaci\u00f3n de empleados\">Verificaci\u00f3n de empleados<\/option><option value=\"Empleado actual\">Empleado actual<\/option><option value=\"Otro\">Otro<\/option><\/select><\/span>  \n                            <\/div>\n                        <\/div>\n<div class=\"col-lg-12 mb-3\">\n                            <label for=\"reasonContact\" class=\"form-label\">Raz\u00f3n para contactar <\/label><div class=\"input-group reasonContact\">\n                                <span class=\"input-group-text align-items-start rounded-0 bg-transparent\"><i 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