{"id":1337,"date":"2022-07-21T04:20:47","date_gmt":"2022-07-21T09:20:47","guid":{"rendered":"http:\/\/dev.telvista.com\/\/soluciones\/reporting-analytics\/quality-assurance"},"modified":"2023-03-09T07:27:44","modified_gmt":"2023-03-09T13:27:44","slug":"garantia-de-calidad","status":"publish","type":"page","link":"https:\/\/www.telvista.com\/es\/soluciones\/informes-y-analisis\/garantia-de-calidad","title":{"rendered":"Garant\u00eda de calidad"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]<div id=\"myCarousel\" class=\"carousel slide bg-light-blue\" data-bs-ride=\"carousel\"><div class=\"carousel-indicators\"><button type=\"button\" data-bs-target=\"#myCarousel\" data-bs-slide-to=\"0\" class=\"active\" aria-current=\"true\" aria-label=\"Slide 0\"><\/button><button type=\"button\" data-bs-target=\"#myCarousel\" data-bs-slide-to=\"1\" class=\"\" aria-current=\"true\" aria-label=\"Slide 1\"><\/button><button type=\"button\" data-bs-target=\"#myCarousel\" data-bs-slide-to=\"2\" class=\"\" aria-current=\"true\" aria-label=\"Slide 2\"><\/button><\/div><div class=\"carousel-inner\" >\n                            <div class=\"carousel-item active\" style=\"background-image: url(https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/Solutions_Reporting-analytics_quality-assurance_-Drive-Consistent-Call.jpg)\">\n                        <div class=\"container\">\n                            <div class=\"text-start row banner-slider align-content-center py-4\">\n                                <div class=\"col-xl-6 col-xxl-5 col-lg-11 offset-lg-1 pe-xxl-0\"><h1 class=\"h1\">Impulse la consistencia de <span class=\"text-blue\">calidad en cada llamada<\/span><\/h1><p class=\"font-18\">Establezca una nueva meta base para la calidad de las llamadas con un riguroso proceso de garant\u00eda de calidad<\/p><a class=\"btn text-white px-3 btn-orange font-bold font-15 \" href=\"https:\/\/www.telvista.com\/es\/soluciones\/informes-y-analisis\/garantia-de-calidad\">Conozca nuestro proceso <i class=\"iconsax mt-n-3\" icon-name=\"arrow-right\"><\/i> <\/a><\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div><div class=\"carousel-item \" style=\"background-image: url(https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/Solutions_Reporting-analytics_quality-assurance_-Boost-Contact-Center.jpg)\">\n                        <div class=\"container\">\n                            <div class=\"text-start row banner-slider align-content-center py-4\">\n                                <div class=\"col-xl-6 col-xxl-5 col-lg-11 offset-lg-1 pe-xxl-0\"><h2 class=\"h1\">Aumente la eficiencia del <span class=\"text-blue\">centro de contacto<\/span><\/h2><p class=\"font-18\">Mejore el rendimiento de los agentes, impulse la satisfacci\u00f3n del cliente y genere lealtad a la marca<\/p><a class=\"btn text-white px-3 btn-orange font-bold font-15 \" href=\"https:\/\/www.telvista.com\/es\/soluciones\/informes-y-analisis\">Haz que cada conversaci\u00f3n cuente <i class=\"iconsax mt-n-3\" icon-name=\"arrow-right\"><\/i> <\/a><\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div><div class=\"carousel-item \" style=\"background-image: url(https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/Solutions_Reporting-analytics_quality-assurance_-Call-Center-Compliance.jpg)\">\n                        <div class=\"container\">\n                            <div class=\"text-start row banner-slider align-content-center py-4\">\n                                <div class=\"col-xl-6 col-xxl-5 col-lg-11 offset-lg-1 pe-xxl-0\"><h2 class=\"h1\">Garantizar el cumplimiento <span class=\"text-blue\">del centro de llamadas<\/span><\/h2><p class=\"font-18\">Mant\u00e9ngase a la vanguardia de las infracciones y el fraude. \u00a1Mantenga el cumplimiento normativo y la integridad de los datos en todo momento!<\/p><a class=\"btn text-white px-3 btn-orange font-bold font-15 \" href=\"https:\/\/www.telvista.com\/es\/contactenos\">Comience hoy mismo <i class=\"iconsax mt-n-3\" icon-name=\"arrow-right\"><\/i> <\/a><\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                        <\/div><button class=\"carousel-control-prev d-lg-flex d-none\" type=\"button\" data-bs-target=\"#myCarousel\" data-bs-slide=\"prev\">\n                            <span class=\"carousel-control-prev-icon\" aria-hidden=\"true\"><\/span>\n                            <span class=\"visually-hidden\">Previous<\/span>\n                        <\/button>\n                        <button class=\"carousel-control-next d-lg-flex d-none\" type=\"button\" data-bs-target=\"#myCarousel\" data-bs-slide=\"next\">\n                            <span class=\"carousel-control-next-icon\" aria-hidden=\"true\"><\/span>\n                            <span class=\"visually-hidden\">Next<\/span>\n                        <\/button><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column]<section class=\"container hero-1-pm\">\n                    <div class=\"hero-bar bg-blue text-center text-white py-5 px-4\" style=\"background-image: url()\"><p class=\"mb-1 h5 pb-2\">Fortalezca su equipo de soporte, mejore el compromiso del cliente y aumente la retenci\u00f3n.<\/p><p class=\"h1 pb-3\">Redefina su estrategia de control de calidad con un s\u00f3lido marco de garant\u00eda de calidad del centro de llamadas<\/p><a href=\"https:\/\/www.telvista.com\/es\/contactenos\" class=\"btn-orange font-bold btn text-white px-4\" target=\"\">Hable con nuestro experto <i class=\"iconsax mt-n-3\" icon-name=\"arrow-right\"><\/i><\/a><\/div>\n                <\/section>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column]<section class=\"mid-page-content pt-lg-5 pb-4 pt-4\">\n                        <div class=\"container\">\n                            <div  class=\"row featurette align-items-center py-lg-5 py-4 \"><div class=\"col-lg-6 min-page-image position-relative\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/Unique-Approach-to-Call-Center-Quality-Assurance.jpg\" class=\"img-fluid mw-100\" alt=\"Unique Approach to Call Center Quality Assurance\">\n\t\t\t\t\t\t\t<\/div><div class=\"col-lg-5 offset-lg-1\"><h2>Enfoque \u00fanico para el aseguramiento de la calidad del centro de llamadas<\/h2><div>El proceso de garant\u00eda de calidad de Telvista va m\u00e1s all\u00e1 del monitoreo de calidad tradicional. Nuestros expertos en control de calidad y gerentes de cumplimiento utilizan tecnolog\u00eda de medici\u00f3n del rendimiento y an\u00e1lisis de datos, seguido de un proceso de mejora continua a trav\u00e9s de la evaluaci\u00f3n, el an\u00e1lisis, la educaci\u00f3n y el desarrollo para garantizar una experiencia \u00f3ptima de servicio al cliente.<\/p>\n<p>\u00a1Realizamos calibraciones internas y de clientes para mejorar la calidad de su centro de llamadas, brindar consistencia a las llamadas y aumentar la satisfacci\u00f3n del cliente! Trabajamos incansablemente para encontrar brechas y abordarlas a trav\u00e9s de comentarios procesables. Parte de nuestros servicios de garant\u00eda de calidad tambi\u00e9n incluyen garantizar que su centro de llamadas cumpla con todos los est\u00e1ndares de la industria.<\/div><\/div>\n                    <\/div><div  class=\"row featurette align-items-center py-lg-5 py-4 flex-lg-row-reverse\"><div class=\"col-lg-6 min-page-image position-relative\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/Excellent-Customer-Service-with-Call-Calibration.jpg\" class=\"img-fluid mw-100\" alt=\"Excellent Customer Service with Call Calibration\">\n\t\t\t\t\t\t\t<\/div><div class=\"col-lg-5 offset-lg-1\"><h2>Excelente servicio al cliente con calibraci\u00f3n de llamadas<\/h2><div>Cada centro de llamadas busca lograr una experiencia del cliente consistente y de alta calidad y ah\u00ed es donde nuestro proceso de calibraci\u00f3n de llamadas brilla. Nuestro equipo de calidad eval\u00faa las interacciones con los clientes a lo largo del d\u00eda y proporciona esa retroalimentaci\u00f3n a los agentes y supervisores. Tambi\u00e9n se llevan a cabo sesiones semanales para calibrar al personal de control de calidad, los supervisores, los clientes y los gerentes para garantizar que todos los evaluadores obtengan puntajes similares. Con este proceso de calibraci\u00f3n, nos aseguramos de que las interacciones con el cliente se manejen con extremo cuidado y est\u00e9n alineadas con las expectativas del cliente. A trav\u00e9s de nuestro proceso de calibraci\u00f3n de llamadas, no solo mejoramos los est\u00e1ndares de evaluaci\u00f3n de llamadas, sino que tambi\u00e9n entrenamos a nuestros agentes para una experiencia del cliente consistente y optimizada.<\/div><\/div>\n                    <\/div>\n                        <\/div>\n                    <\/section>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column]<section class=\"container hero-2-pm\">\n        <div class=\"hero-bar2 bg-blue text-left text-white py-5 px-4\" style=\"background-image: url(https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/06\/hero-bar2.png)\">\n            <div class=\"row mx-0\">\n                <div class=\"col-xxl-7 col-lg-8\"><p class=\"h3 pb-3\">El equipo de control de calidad de Telvista puede garantizar que sus clientes se mantengan contentos<\/p><p class=\"mb-4\">Se necesitan 12 experiencias positivas para compensar una experiencia de cliente negativa y no resuelta.<\/p><a href=\"https:\/\/www.telvista.com\/es\/contactenos\" class=\"btn-orange font-bold btn text-white px-4\">Programe una llamada <i class=\"iconsax mt-n-3\" icon-name=\"arrow-right\"><\/i><\/a><\/div>\n            <\/div>\n        <\/div>\n    <\/section>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]<section class=\"benefits-section text-white py-lg-5 py-4\" style=\"background-image: url(https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/06\/benefits_bg.png)\">\n        <div class=\"container pb-2\"><h2 class=\"text-center\" style=\"color: \">Beneficios<\/h2><div class=\"row row-cols-1 row-cols-sm-2 row-cols-md-2 row-cols-lg-3 pt-4 pb-2 multi-colors\">\n                <div class=\"col bnf-bg-blue text-white text-decoration-none\" style=\"background-color: #1685c2;\">\n                        <div class=\"bnf-inside-box d-flex align-items-start px-lg-4 h-100 position-relative\">\n                            <span class=\"flex-shrink-0 me-3 bnf-image\"><i class=\"iconsax bnf-icon\" icon-name=\"tick-square\"><\/i><\/span>\n                            \t\t\t<div><h4 class=\"mb-3\">Datos y cumplimiento normativo<\/h4><p class=\"mb-0\">Ayudamos a mantener la inspecci\u00f3n de su centro de contacto lista en todo momento, ya que nos aseguramos de que se cumplan todos los est\u00e1ndares de cumplimiento.<\/p><\/div>\n                        <\/div>\n                    <\/div><div class=\"col bnf-bg-blue text-white text-decoration-none\" style=\"background-color: #6db746;\">\n                        <div class=\"bnf-inside-box d-flex align-items-start px-lg-4 h-100 position-relative\">\n                            <span class=\"flex-shrink-0 me-3 bnf-image\"><i class=\"iconsax bnf-icon\" icon-name=\"tick-square\"><\/i><\/span>\n                            \t\t\t<div><h4 class=\"mb-3\">Optimice el rendimiento de ventas<\/h4><p class=\"mb-0\">Con un proceso de control de calidad implementado, nuestros expertos eval\u00faan el rendimiento de las ventas e identifican formas de ayudarlo a cerrar m\u00e1s negocios.<\/p><\/div>\n                        <\/div>\n                    <\/div><div class=\"col bnf-bg-blue text-white text-decoration-none\" style=\"background-color: #f7bb23;\">\n                        <div class=\"bnf-inside-box d-flex align-items-start px-lg-4 h-100 position-relative\">\n                            <span class=\"flex-shrink-0 me-3 bnf-image\"><i class=\"iconsax bnf-icon\" icon-name=\"tick-square\"><\/i><\/span>\n                            \t\t\t<div><h4 class=\"mb-3\">Informaci\u00f3n procesable<\/h4><p class=\"mb-0\">Obtenga transparencia en el rendimiento de su centro de contacto, supervise la experiencia del cliente y obtenga informaci\u00f3n inmediata sobre sus llamadas.<\/p><\/div>\n                        <\/div>\n                    <\/div><div class=\"col bnf-bg-blue text-white text-decoration-none\" style=\"background-color: #ea3f33;\">\n                        <div class=\"bnf-inside-box d-flex align-items-start px-lg-4 h-100 position-relative\">\n                            <span class=\"flex-shrink-0 me-3 bnf-image\"><i class=\"iconsax bnf-icon\" icon-name=\"tick-square\"><\/i><\/span>\n                            \t\t\t<div><h4 class=\"mb-3\">Mejor gesti\u00f3n del rendimiento<\/h4><p class=\"mb-0\">Nuestro equipo de expertos en control de calidad y gerentes de cumplimiento aprovechan a\u00f1os de experiencia en gesti\u00f3n de calidad y ciencia de datos para cumplir y superar las expectativas.<\/p><\/div>\n                        <\/div>\n                    <\/div><div class=\"col bnf-bg-blue text-white text-decoration-none\" style=\"background-color: #a05e9e;\">\n                        <div class=\"bnf-inside-box d-flex align-items-start px-lg-4 h-100 position-relative\">\n                            <span class=\"flex-shrink-0 me-3 bnf-image\"><i class=\"iconsax bnf-icon\" icon-name=\"tick-square\"><\/i><\/span>\n                            \t\t\t<div><h4 class=\"mb-3\">Transparencia total<\/h4><p class=\"mb-0\">Nunca mantenemos a nuestros clientes o agentes en la oscuridad. Garantizamos la transparencia a medida que mejoramos el rendimiento y el cumplimiento con el monitoreo estructurado de llamadas.<\/p><\/div>\n                        <\/div>\n                    <\/div><div class=\"col bnf-bg-blue text-white text-decoration-none\" style=\"background-color: #f2932c;\">\n                        <div class=\"bnf-inside-box d-flex align-items-start px-lg-4 h-100 position-relative\">\n                            <span class=\"flex-shrink-0 me-3 bnf-image\"><i class=\"iconsax bnf-icon\" icon-name=\"tick-square\"><\/i><\/span>\n                            \t\t\t<div><h4 class=\"mb-3\">Capacitaci\u00f3n de agentes<\/h4><p class=\"mb-0\">No solo extraemos n\u00fameros. Tambi\u00e9n tomamos medidas. En Telvista, nuestros agentes est\u00e1n capacitados para comprender y cumplir con las pol\u00edticas y protocolos de garant\u00eda de calidad.<\/p><\/div>\n                        <\/div>\n                    <\/div>\n            <\/div>\n        <\/div>\n    <\/section>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; el_class=&#8221;get-in-touch position-relative py-lg-5 py-4&#8243;][vc_column el_class=&#8221;row mx-0&#8243;][vc_row_inner el_class=&#8221;row mx-0 justify-content-between&#8221;][vc_column_inner el_class=&#8221;d-none d-lg-block col-lg-2&#8243; width=&#8221;1\/6&#8243;][vc_single_image image=&#8221;114&#8243; img_size=&#8221;full&#8221; el_class=&#8221;left-touch&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;px-lg-4 col-12 col-lg-8&#8243; width=&#8221;8\/12&#8243;][vc_custom_heading text=&#8221;Ponte en contacto con nosotros&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;mb-4&#8243;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f473-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"473\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/1337#wpcf7-f473-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"473\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f473-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\"> \n  <div class=\"col-lg-6 mb-3\"> \n    <label for=\"fname\" class=\"form-label\">Primer nombre <span class=\"text-orange\">*<\/span> <\/label><div class=\"input-group\"> \n      <span class=\"input-group-text rounded-0 bg-transparent\" id=\"basic-fname\"><i class=\"iconsax black mt-n-3\" icon-name=\"user-1\"><\/i><\/span> <span class=\"wpcf7-form-control-wrap\" data-name=\"fname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control border-start-0 ps-0 rounded-0\" id=\"fname\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ingrese el nombre\" value=\"\" type=\"text\" name=\"fname\" \/><\/span> \n    <\/div> \n  <\/div> \n  <div class=\"col-lg-6 mb-3\"> \n    <label for=\"lname\" class=\"form-label\">Apellido <span class=\"text-orange\">*<\/span><\/label><div class=\"input-group\"> \n      <span class=\"input-group-text rounded-0 bg-transparent\" id=\"basic-lname\"><i class=\"iconsax black mt-n-3\" icon-name=\"user-1\">\n        <\/i><\/span> <span class=\"wpcf7-form-control-wrap\" data-name=\"lname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control border-start-0 ps-0 rounded-0\" id=\"lname\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Introduzca el apellido\" value=\"\" type=\"text\" name=\"lname\" \/><\/span> \n    <\/div> \n  <\/div> \n  <div class=\"col-lg-6 mb-3\"> \n    <label for=\"email\" class=\"form-label\">Correo electr\u00f3nico <span class=\"text-orange\">*<\/span><\/label><div class=\"input-group\"> \n      <span class=\"input-group-text rounded-0 bg-transparent\" id=\"basic-email\"><i class=\"iconsax black mt-n-3\" icon-name=\"mail\">\n        <\/i><\/span> <span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control border-start-0 ps-0 rounded-0\" id=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ingrese correo electr\u00f3nico\" value=\"\" type=\"email\" name=\"email\" \/><\/span> \n    <\/div> \n  <\/div> \n  <div class=\"col-lg-6 mb-3\"> \n    <label for=\"phone\" class=\"form-label\">N\u00famero de tel\u00e9fono <span class=\"text-orange\">*<\/span><\/label><div class=\"input-group\"> \n      <span class=\"input-group-text rounded-0 bg-transparent\" id=\"basic-phone\"><i class=\"iconsax black mt-n-3\" icon-name=\"phone\">\n        <\/i><\/span> <span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control border-start-0 ps-0 rounded-0\" id=\"phone\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Introduce el tel\u00e9fono\" value=\"\" type=\"text\" name=\"phone\" \/><\/span> \n    <\/div> \n  <\/div> \n<div class=\"col-lg-6 mb-3\">\n   <label for=\"company\" class=\"form-label\">Regi\u00f3n <span class=\"text-orange\">*<\/span><\/label><div class=\"input-group\">\n                                <span class=\"input-group-text rounded-0 bg-transparent\"><i class=\"iconsax black mt-n-3\" icon-name=\"location\"><\/i><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"region\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required form-select form-control border-start-0 ps-0 rounded-0\" aria-required=\"true\" aria-invalid=\"false\" name=\"region\"><option value=\"\">Seleccione regi\u00f3n<\/option><option value=\"US\\Canada\">US\\Canada<\/option><option value=\"Latin America\">Latin America<\/option><option value=\"Europe\\Middle East\">Europe\\Middle East<\/option><option value=\"India\">India<\/option><option value=\"Asia\">Asia<\/option><\/select><\/span>\n                            <\/div>\n                        <\/div>\n  <div class=\"col-lg-6 mb-3\"> \n    <label for=\"company\" class=\"form-label\">Nombre de empresa<\/label> <div class=\"input-group\"> \n      <span class=\"input-group-text rounded-0 bg-transparent\" id=\"basic-company\"><i class=\"iconsax black mt-n-3\" icon-name=\"buildings-1\">\n        <\/i><\/span> <span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control border-start-0 ps-0 rounded-0\" id=\"company\" aria-invalid=\"false\" placeholder=\"Introducir empresa\" value=\"\" type=\"text\" name=\"company\" \/><\/span> \n    <\/div> \n  <\/div> \n<div class=\"col-lg-12 mb-3\">\n  <label for=\"company\" class=\"form-label\">Tipo de Contacto <span class=\"text-orange\">*<\/span><\/label><div class=\"input-group\">\n        <span class=\"input-group-text rounded-0 bg-transparent\"><i class=\"iconsax black mt-n-3\" icon-name=\"monitor-message\"><\/i><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"contactType\"><select class=\"wpcf7-form-control wpcf7-select 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