{"id":1321,"date":"2022-07-21T03:48:52","date_gmt":"2022-07-21T08:48:52","guid":{"rendered":"http:\/\/dev.telvista.com\/\/soluciones\/contact-center\/customer-support-engagement"},"modified":"2023-03-08T07:47:17","modified_gmt":"2023-03-08T13:47:17","slug":"atencion-al-cliente-y-compromiso","status":"publish","type":"page","link":"https:\/\/www.telvista.com\/es\/soluciones\/centro-de-contacto\/atencion-al-cliente-y-compromiso","title":{"rendered":"Atenci\u00f3n al cliente y compromiso"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]<div id=\"myCarousel\" class=\"carousel slide bg-light-blue\" data-bs-ride=\"carousel\"><div class=\"carousel-indicators\"><button type=\"button\" data-bs-target=\"#myCarousel\" data-bs-slide-to=\"0\" class=\"active\" aria-current=\"true\" aria-label=\"Slide 0\"><\/button><button type=\"button\" data-bs-target=\"#myCarousel\" data-bs-slide-to=\"1\" class=\"\" aria-current=\"true\" aria-label=\"Slide 1\"><\/button><button type=\"button\" data-bs-target=\"#myCarousel\" data-bs-slide-to=\"2\" class=\"\" aria-current=\"true\" aria-label=\"Slide 2\"><\/button><\/div><div class=\"carousel-inner\" >\n                            <div class=\"carousel-item active\" style=\"background-image: url(https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/Solutions_contact-center_customer-support-and-engagement-_-Customer-Support-and-Engagement-Solutions.jpg)\">\n                        <div class=\"container\">\n                            <div class=\"text-start row banner-slider align-content-center py-4\">\n                                <div class=\"col-xl-6 col-xxl-5 col-lg-11 offset-lg-1 pe-xxl-0\"><h1 class=\"h1\">Soluciones ganadoras de atenci\u00f3n <span class=\"text-blue\">al cliente y compromiso<\/span><\/h1><p class=\"font-18\">Cree conexiones emocionales, genere confianza, anticipe las necesidades y aumente la retenci\u00f3n<\/p><a class=\"btn text-white px-3 btn-orange font-bold font-15 \" href=\"\/es\/por-que-telvista\/te-ayudamos-a-transformar-tu-negocio\">Impulsa el compromiso <i class=\"iconsax mt-n-3\" icon-name=\"arrow-right\"><\/i> <\/a><\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div><div class=\"carousel-item \" style=\"background-image: url(https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/Solutions_contact-center_customer-support-and-engagement-_-Brand-Loyalty.jpg)\">\n                        <div class=\"container\">\n                            <div class=\"text-start row banner-slider align-content-center py-4\">\n                                <div class=\"col-xl-6 col-xxl-5 col-lg-11 offset-lg-1 pe-xxl-0\"><h2 class=\"h1\">Transforme las experiencias de los clientes y <span class=\"text-blue\">cree lealtad a la marca<\/span><\/h2><p class=\"font-18\">Convierta a los clientes en fan\u00e1ticos leales y defensores de la marca<\/p><a class=\"btn text-white px-3 btn-orange font-bold font-15 \" href=\"\/es\/carreras\/unete-a-nuestro-equipo-en-crecimiento\">Comencemos <i class=\"iconsax mt-n-3\" icon-name=\"arrow-right\"><\/i> <\/a><\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div><div class=\"carousel-item \" style=\"background-image: url(https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/Solutions_contact-center_customer-support-and-engagement-_-Elevate-the-customer-journey.jpg)\">\n                        <div class=\"container\">\n                            <div class=\"text-start row banner-slider align-content-center py-4\">\n                                <div class=\"col-xl-6 col-xxl-5 col-lg-11 offset-lg-1 pe-xxl-0\"><h2 class=\"h1\">Facilite la vida <span class=\"text-blue\">de sus clientes<\/span><\/h2><p class=\"font-18\">Creando relaciones significativas con sus clientes en cada punto del camino<\/p><a class=\"btn text-white px-3 btn-orange font-bold font-15 \" href=\"\/es\/contactenos\">Obtenga una \u00f3ptima atenci\u00f3n al cliente <i class=\"iconsax mt-n-3\" icon-name=\"arrow-right\"><\/i> <\/a><\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                        <\/div><button class=\"carousel-control-prev d-lg-flex d-none\" type=\"button\" data-bs-target=\"#myCarousel\" data-bs-slide=\"prev\">\n                            <span class=\"carousel-control-prev-icon\" aria-hidden=\"true\"><\/span>\n                            <span class=\"visually-hidden\">Previous<\/span>\n                        <\/button>\n                        <button class=\"carousel-control-next d-lg-flex d-none\" type=\"button\" data-bs-target=\"#myCarousel\" data-bs-slide=\"next\">\n                            <span class=\"carousel-control-next-icon\" aria-hidden=\"true\"><\/span>\n                            <span class=\"visually-hidden\">Next<\/span>\n                        <\/button><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column]<section class=\"container hero-1-pm\">\n                    <div class=\"hero-bar bg-blue text-center text-white py-5 px-4\" style=\"background-image: url(https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/06\/hero-bar1.png)\"><p class=\"mb-1 h5 pb-2\">Una estrategia s\u00f3lida de participaci\u00f3n puede generar lealtad del cliente, aumentar el valor del tiempo de vida del cliente y aumentar los ingresos incrementales netos 3 veces.<\/p><p class=\"h1 pb-3\">As\u00f3ciese con Telvista para construir una estrategia exitosa de participaci\u00f3n del cliente<\/p><a href=\"\/es\/contactenos\" class=\"btn-orange font-bold btn text-white px-4\" target=\"\">P\u00f3ngase en contacto <i class=\"iconsax mt-n-3\" icon-name=\"arrow-right\"><\/i><\/a><\/div>\n                <\/section>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column]<section class=\"mid-page-content pt-lg-5 pb-4 pt-4\">\n                        <div class=\"container\">\n                            <div  class=\"row featurette align-items-center py-lg-5 py-4 \"><div class=\"col-lg-6 min-page-image position-relative\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/Customer-Engagement-Solutions-That-Catalyst-Brand-Loyalty.jpg\" class=\"img-fluid mw-100\" alt=\"Customer Engagement\">\n\t\t\t\t\t\t\t<\/div><div class=\"col-lg-5 offset-lg-1\"><h2>Soluciones de compromiso con el cliente que fomentan la lealtad a la marca<\/h2><div>Los clientes de hoy quieren algo m\u00e1s que un gran producto y precio. Esperan una experiencia omnicanal perfecta que les brinde lo que quieren, cuando lo deseen. Con servicios centrados en el cliente y habilitados por la tecnolog\u00eda, Telvista se enorgullece de ofrecer valor en los momentos que m\u00e1s importan. Aprovechamos nuestros m\u00e1s de 25 a\u00f1os de experiencia en la industria para optimizar las interacciones con los clientes, mejorar el compromiso y la lealtad del cliente, al mismo tiempo que reducimos cualquier brecha en el proceso de atenci\u00f3n al cliente. Esto nos permite crear conexiones duraderas con sus clientes y construir lealtad a la marca en cada punto de contacto en el trayecto del cliente.<\/div><\/div>\n                    <\/div><div  class=\"row featurette align-items-center py-lg-5 py-4 flex-lg-row-reverse\"><div class=\"col-lg-6 min-page-image position-relative\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/Create-Dynamic-Customer-Connections.jpg\" class=\"img-fluid mw-100\" alt=\"Dynamic Customer Connections\">\n\t\t\t\t\t\t\t<\/div><div class=\"col-lg-5 offset-lg-1\"><h2>Crear conexiones din\u00e1micas con los clientes<\/h2><div>Prep\u00e1rese para acelerar los resultados comerciales y ofrecer experiencias de cliente integradas a sus clientes con los a\u00f1os de experiencia en la industria y el liderazgo de Telvista en la industria de BPO. Ponemos nuestra experiencia a trabajar para ayudar a optimizar su proceso de negocio, integrar funciones comerciales e implementar una estrategia centrada en el cliente.<\/p>\n<p>Nuestro equipo sigue buscando formas de mejorar su programa de atenci\u00f3n al cliente existente y ofrecer iniciativas de valor agregado para aumentar su plataforma. Tenemos la misi\u00f3n de agregar valor siempre que sea posible y ofrecer una excelente experiencia al cliente en todos los puntos de contacto.<\/div><\/div>\n                    <\/div>\n                        <\/div>\n                    <\/section>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column]<section class=\"container hero-2-pm\">\n        <div class=\"hero-bar2 bg-blue text-left text-white py-5 px-4\" style=\"background-image: url(https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/06\/hero-bar2.png)\">\n            <div class=\"row mx-0\">\n                <div class=\"col-xxl-7 col-lg-8\"><p class=\"h3 pb-3\">El 54% de los clientes cree que existe una gran necesidad de que las empresas ``transformen fundamentalmente`` la forma en que se involucran.<\/p><p class=\"mb-4\">Con las soluciones de atenci\u00f3n al cliente y compromiso de Telvista, mejore su imagen de marca, aumente la retenci\u00f3n de clientes y escale su ROI.<\/p><a href=\"\/es\/contactenos\" class=\"btn-orange font-bold btn text-white px-4\">Cont\u00e1ctanos ahora <i class=\"iconsax mt-n-3\" icon-name=\"arrow-right\"><\/i><\/a><\/div>\n            <\/div>\n        <\/div>\n    <\/section>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]<section class=\"benefits-section text-white py-lg-5 py-4\" style=\"background-image: url(https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/06\/benefits_bg.png)\">\n        <div class=\"container pb-2\"><h2 class=\"text-center\" style=\"color: \">Beneficios<\/h2><div class=\"row row-cols-1 row-cols-sm-2 row-cols-md-2 row-cols-lg-3 pt-4 pb-2 multi-colors\">\n                <div class=\"col bnf-bg-blue text-white text-decoration-none\" style=\"background-color: #1685c2;\">\n                        <div class=\"bnf-inside-box d-flex align-items-start px-lg-4 h-100 position-relative\">\n                            <span class=\"flex-shrink-0 me-3 bnf-image\"><i class=\"iconsax bnf-icon\" icon-name=\"tick-square\"><\/i><\/span>\n                            \t\t\t<div><h4 class=\"mb-3\">Socio de atenci\u00f3n al cliente<\/h4><p class=\"mb-0\">En Telvista, lideramos y gestionamos su direcci\u00f3n estrat\u00e9gica, analizamos las \u00e1reas de desempe\u00f1o y hacemos recomendaciones para entregas optimizadas.<\/p><\/div>\n                        <\/div>\n                    <\/div><div class=\"col bnf-bg-blue text-white text-decoration-none\" style=\"background-color: #6db746;\">\n                        <div class=\"bnf-inside-box d-flex align-items-start px-lg-4 h-100 position-relative\">\n                            <span class=\"flex-shrink-0 me-3 bnf-image\"><i class=\"iconsax bnf-icon\" icon-name=\"tick-square\"><\/i><\/span>\n                            \t\t\t<div><h4 class=\"mb-3\">Aumente la adquisici\u00f3n de clientes<\/h4><p class=\"mb-0\">Puede contar con nuestro talentoso grupo de especialistas en servicio al cliente para mejorar la retenci\u00f3n de clientes, adquirir nuevos clientes y aumentar los resultados de su negocio.<\/p><\/div>\n                        <\/div>\n                    <\/div><div class=\"col bnf-bg-blue text-white text-decoration-none\" style=\"background-color: #f7bb23;\">\n                        <div class=\"bnf-inside-box d-flex align-items-start px-lg-4 h-100 position-relative\">\n                            <span class=\"flex-shrink-0 me-3 bnf-image\"><i class=\"iconsax bnf-icon\" icon-name=\"tick-square\"><\/i><\/span>\n                            \t\t\t<div><h4 class=\"mb-3\">Acelere la experiencia del cliente<\/h4><p class=\"mb-0\">Nuestros expertos en centros de llamadas crean experiencias sofisticadas, intrigantes y escalables. Si quieres que tus clientes sean tratados bien, est\u00e1s en buenas manos.<\/p><\/div>\n                        <\/div>\n                    <\/div><div class=\"col bnf-bg-blue text-white text-decoration-none\" style=\"background-color: #ea3f33;\">\n                        <div class=\"bnf-inside-box d-flex align-items-start px-lg-4 h-100 position-relative\">\n                            <span class=\"flex-shrink-0 me-3 bnf-image\"><i class=\"iconsax bnf-icon\" icon-name=\"tick-square\"><\/i><\/span>\n                            \t\t\t<div><h4 class=\"mb-3\">Seguimiento y an\u00e1lisis del rendimiento<\/h4><p class=\"mb-0\">Nuestro equipo de operaciones se conecta con su equipo de atenci\u00f3n al cliente para revisar las estad\u00edsticas de rendimiento, solucionar y descubrir nuevas \u00e1reas de oportunidades.<\/p><\/div>\n                        <\/div>\n                    <\/div><div class=\"col bnf-bg-blue text-white text-decoration-none\" style=\"background-color: #a05e9e;\">\n                        <div class=\"bnf-inside-box d-flex align-items-start px-lg-4 h-100 position-relative\">\n                            <span class=\"flex-shrink-0 me-3 bnf-image\"><i class=\"iconsax bnf-icon\" icon-name=\"tick-square\"><\/i><\/span>\n                            \t\t\t<div><h4 class=\"mb-3\">Convierta a los clientes en defensores<\/h4><p class=\"mb-0\">Con cada interacci\u00f3n con el cliente, agregamos valor, ofrecemos soporte personalizado y fortalecemos las relaciones con sus clientes. \u00a1Porque los clientes satisfechos siempre corren la voz!<\/p><\/div>\n                        <\/div>\n                    <\/div><div class=\"col bnf-bg-blue text-white text-decoration-none\" style=\"background-color: #f2932c;\">\n                        <div class=\"bnf-inside-box d-flex align-items-start px-lg-4 h-100 position-relative\">\n                            <span class=\"flex-shrink-0 me-3 bnf-image\"><i class=\"iconsax bnf-icon\" icon-name=\"tick-square\"><\/i><\/span>\n                            \t\t\t<div><h4 class=\"mb-3\">Humaniza tu marca<\/h4><p class=\"mb-0\">Los clientes hacen compras repetidas de marcas y empresas con las que se identifican. A trav\u00e9s de soluciones de compromiso con el cliente enfocadas en construir relaciones duraderas, ayudamos a humanizar tu marca<\/p><\/div>\n                        <\/div>\n                    <\/div>\n            <\/div>\n        <\/div>\n    <\/section>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; el_class=&#8221;get-in-touch position-relative py-lg-5 py-4&#8243;][vc_column el_class=&#8221;row mx-0&#8243;][vc_row_inner el_class=&#8221;row mx-0 justify-content-between&#8221;][vc_column_inner el_class=&#8221;d-none d-lg-block col-lg-2&#8243; width=&#8221;1\/6&#8243;][vc_single_image image=&#8221;114&#8243; img_size=&#8221;full&#8221; el_class=&#8221;left-touch&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;px-lg-4 col-12 col-lg-8&#8243; width=&#8221;8\/12&#8243;][vc_custom_heading text=&#8221;Ponte en contacto con nosotros&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;mb-4&#8243;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f473-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"473\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/1321#wpcf7-f473-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"473\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f473-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\"> \n  <div class=\"col-lg-6 mb-3\"> \n    <label for=\"fname\" class=\"form-label\">Primer nombre <span class=\"text-orange\">*<\/span> <\/label><div class=\"input-group\"> \n      <span class=\"input-group-text rounded-0 bg-transparent\" id=\"basic-fname\"><i class=\"iconsax black mt-n-3\" icon-name=\"user-1\"><\/i><\/span> <span class=\"wpcf7-form-control-wrap\" data-name=\"fname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control border-start-0 ps-0 rounded-0\" id=\"fname\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ingrese el nombre\" value=\"\" type=\"text\" name=\"fname\" \/><\/span> \n    <\/div> \n  <\/div> \n  <div class=\"col-lg-6 mb-3\"> \n    <label for=\"lname\" class=\"form-label\">Apellido <span class=\"text-orange\">*<\/span><\/label><div class=\"input-group\"> \n      <span class=\"input-group-text rounded-0 bg-transparent\" id=\"basic-lname\"><i class=\"iconsax black mt-n-3\" icon-name=\"user-1\">\n        <\/i><\/span> <span class=\"wpcf7-form-control-wrap\" data-name=\"lname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control border-start-0 ps-0 rounded-0\" id=\"lname\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Introduzca el apellido\" value=\"\" type=\"text\" name=\"lname\" \/><\/span> \n    <\/div> \n  <\/div> \n  <div class=\"col-lg-6 mb-3\"> \n    <label for=\"email\" class=\"form-label\">Correo electr\u00f3nico <span class=\"text-orange\">*<\/span><\/label><div class=\"input-group\"> \n      <span class=\"input-group-text rounded-0 bg-transparent\" id=\"basic-email\"><i class=\"iconsax black mt-n-3\" icon-name=\"mail\">\n        <\/i><\/span> <span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control border-start-0 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class=\"form-label\">Regi\u00f3n <span class=\"text-orange\">*<\/span><\/label><div class=\"input-group\">\n                                <span class=\"input-group-text rounded-0 bg-transparent\"><i class=\"iconsax black mt-n-3\" icon-name=\"location\"><\/i><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"region\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required form-select form-control border-start-0 ps-0 rounded-0\" aria-required=\"true\" aria-invalid=\"false\" name=\"region\"><option value=\"\">Seleccione regi\u00f3n<\/option><option value=\"US\\Canada\">US\\Canada<\/option><option value=\"Latin America\">Latin America<\/option><option value=\"Europe\\Middle East\">Europe\\Middle East<\/option><option value=\"India\">India<\/option><option value=\"Asia\">Asia<\/option><\/select><\/span>\n                            <\/div>\n                        <\/div>\n  <div class=\"col-lg-6 mb-3\"> \n    <label for=\"company\" class=\"form-label\">Nombre de empresa<\/label> <div class=\"input-group\"> \n      <span class=\"input-group-text rounded-0 bg-transparent\" id=\"basic-company\"><i class=\"iconsax black mt-n-3\" icon-name=\"buildings-1\">\n        <\/i><\/span> <span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control border-start-0 ps-0 rounded-0\" id=\"company\" aria-invalid=\"false\" placeholder=\"Introducir empresa\" value=\"\" type=\"text\" name=\"company\" \/><\/span> \n    <\/div> \n  <\/div> \n<div class=\"col-lg-12 mb-3\">\n  <label for=\"company\" class=\"form-label\">Tipo de Contacto <span class=\"text-orange\">*<\/span><\/label><div class=\"input-group\">\n        <span class=\"input-group-text rounded-0 bg-transparent\"><i class=\"iconsax black mt-n-3\" icon-name=\"monitor-message\"><\/i><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"contactType\"><select class=\"wpcf7-form-control wpcf7-select 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