{"id":1315,"date":"2022-07-18T03:55:11","date_gmt":"2022-07-18T08:55:11","guid":{"rendered":"http:\/\/dev.telvista.com\/\/soluciones\/contact-center"},"modified":"2022-11-02T10:01:28","modified_gmt":"2022-11-02T15:01:28","slug":"centro-de-contacto","status":"publish","type":"page","link":"https:\/\/www.telvista.com\/es\/soluciones\/centro-de-contacto","title":{"rendered":"Centro de contacto"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]<div id=\"myCarousel\" class=\"carousel slide bg-light-blue\" data-bs-ride=\"carousel\"><div class=\"carousel-indicators\"><button type=\"button\" data-bs-target=\"#myCarousel\" data-bs-slide-to=\"0\" class=\"active\" aria-current=\"true\" aria-label=\"Slide 0\"><\/button><button type=\"button\" data-bs-target=\"#myCarousel\" data-bs-slide-to=\"1\" class=\"\" aria-current=\"true\" aria-label=\"Slide 1\"><\/button><button type=\"button\" data-bs-target=\"#myCarousel\" data-bs-slide-to=\"2\" class=\"\" aria-current=\"true\" aria-label=\"Slide 2\"><\/button><\/div><div class=\"carousel-inner\" >\n                            <div class=\"carousel-item active\" style=\"background-image: url(https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/Contact-Center_-Contact-Center-Solution.jpg)\">\n                        <div class=\"container\">\n                            <div class=\"text-start row banner-slider align-content-center py-4\">\n                                <div class=\"col-xl-6 col-xxl-5 col-lg-11 offset-lg-1 pe-xxl-0\"><h1 class=\"h1\">Soluciones personalizadas <span class=\"text-blue\">de Contact Center<\/span><\/h1><p class=\"font-18\">Experiencias de cliente personalizadas que te hacen destacar.<\/p><a class=\"btn text-white px-3 btn-orange font-bold font-15 \" href=\"\/es\/soluciones\">Perm\u00edtanos ayudarle <i class=\"iconsax mt-n-3\" icon-name=\"arrow-right\"><\/i> <\/a><\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div><div class=\"carousel-item \" style=\"background-image: url(https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/Technical-Support.jpg)\">\n                        <div class=\"container\">\n                            <div class=\"text-start row banner-slider align-content-center py-4\">\n                                <div class=\"col-xl-6 col-xxl-5 col-lg-11 offset-lg-1 pe-xxl-0\"><h2 class=\"h1\">Personal de soporte <span class=\"text-blue\">t\u00e9cnico calificado<\/span><\/h2><p class=\"font-18\">Nuestro equipo est\u00e1 en el coraz\u00f3n de nuestras capacidades y \u00e9xito empresarial.<\/p><a class=\"btn text-white px-3 btn-orange font-bold font-15 \" href=\"\/es\/soluciones\/centro-de-contacto\/atencion-al-cliente-y-compromiso\">Con\u00e9ctate con nosotros <i class=\"iconsax mt-n-3\" icon-name=\"arrow-right\"><\/i> <\/a><\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div><div class=\"carousel-item \" style=\"background-image: url(https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/Contact-Center-Capturing-Sales-Opportunities.jpg)\">\n                        <div class=\"container\">\n                            <div class=\"text-start row banner-slider align-content-center py-4\">\n                                <div class=\"col-xl-6 col-xxl-5 col-lg-11 offset-lg-1 pe-xxl-0\"><h2 class=\"h1\">Captura de oportunidades de <span class=\"text-blue\">ventas<\/span><\/h2><p class=\"font-18\">Obtenga resultados excepcionales con soluciones de ventas digitales, entrantes y salientes.<\/p><a class=\"btn text-white px-3 btn-orange font-bold font-15 \" href=\"\/es\/contactenos\">Habla con un experto <i class=\"iconsax mt-n-3\" icon-name=\"arrow-right\"><\/i> <\/a><\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                        <\/div><button class=\"carousel-control-prev d-lg-flex d-none\" type=\"button\" data-bs-target=\"#myCarousel\" data-bs-slide=\"prev\">\n                            <span class=\"carousel-control-prev-icon\" aria-hidden=\"true\"><\/span>\n                            <span class=\"visually-hidden\">Previous<\/span>\n                        <\/button>\n                        <button class=\"carousel-control-next d-lg-flex d-none\" type=\"button\" data-bs-target=\"#myCarousel\" data-bs-slide=\"next\">\n                            <span class=\"carousel-control-next-icon\" aria-hidden=\"true\"><\/span>\n                            <span class=\"visually-hidden\">Next<\/span>\n                        <\/button><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]<section class=\"solutions-section bg-light-blue py-4 py-lg-5\">\n                        <div class=\"container\"><h2 class=\"text-center pb-4 mb-2\">Soluciones de Contact Center<\/h2><div class=\"row justify-content-center\">\n                                <div class=\"col-xl-4 col-md-6 mb-4\">\n                        <div class=\"solution-box\"><img decoding=\"async\" src=\"https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/Customer-Support-Engagement-3.jpg\" class=\"mw-100\" alt=\"Customer Support Engagement\"><div class=\"solution-text text-white px-xxl-5 px-xl-4 px-3 py-2 text-center\"><h4 class=\"pt-2 h5\">Atenci\u00f3n al cliente y compromiso<\/h4><div class=\"solution-content\"><p>Soluciones que agregan valor a cada interacci\u00f3n con el cliente e impulsan la lealtad a largo plazo.<\/p><a href=\"\/es\/soluciones\/centro-de-contacto\/atencion-al-cliente-y-compromiso\" class=\"font-bold text-decoration-none text-orange\">Aprende m\u00e1s <i class=\"iconsax orange mt-n-3\" icon-name=\"arrow-right\"><\/i><\/a><\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div><div class=\"col-xl-4 col-md-6 mb-4\">\n                        <div class=\"solution-box\"><img decoding=\"async\" src=\"https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/Outbound-Sales.jpg\" class=\"mw-100\" alt=\"Inbound and Outbound Sales\"><div class=\"solution-text text-white px-xxl-5 px-xl-4 px-3 py-2 text-center\"><h4 class=\"pt-2 h5\">Ventas entrantes y salientes<\/h4><div class=\"solution-content\"><p>Soluciones de ventas entrantes y salientes basadas en estrategias que cumplen y superan sus objetivos comerciales.<\/p><a href=\"\/es\/soluciones\/centro-de-contacto\/entrante-saliente\" class=\"font-bold text-decoration-none text-orange\">Aprende m\u00e1s <i class=\"iconsax orange mt-n-3\" icon-name=\"arrow-right\"><\/i><\/a><\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div><div class=\"col-xl-4 col-md-6 mb-4\">\n                        <div class=\"solution-box\"><img decoding=\"async\" src=\"https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/IT-Support-1.jpg\" class=\"mw-100\" alt=\"IT Support\"><div class=\"solution-text text-white px-xxl-5 px-xl-4 px-3 py-2 text-center\"><h4 class=\"pt-2 h5\">Soporte de TI<\/h4><div class=\"solution-content\"><p>Soluciones de soporte de IT de centros de llamadas confiables y consistentes que garantizan el m\u00e1ximo tiempo de actividad y operaciones comerciales sin problemas.<\/p><a href=\"\/es\/soluciones\/centro-de-contacto\/soporte-de-it\" class=\"font-bold text-decoration-none text-orange\">Aprende m\u00e1s <i class=\"iconsax orange mt-n-3\" icon-name=\"arrow-right\"><\/i><\/a><\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div><div class=\"col-xl-4 col-md-6 mb-4\">\n                        <div class=\"solution-box\"><img decoding=\"async\" src=\"https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/Staffing-and-Infrastructure-1.jpg\" class=\"mw-100\" alt=\"Staffing-and-Infrastructure\"><div class=\"solution-text text-white px-xxl-5 px-xl-4 px-3 py-2 text-center\"><h4 class=\"pt-2 h5\">Dotaci\u00f3n de personal e infraestructura<\/h4><div class=\"solution-content\"><p>Soluciones de asignaci\u00f3n de personal que satisfacen las necesidades de su empresa mientras se centra en su negocio principal.<\/p><a href=\"\/es\/soluciones\/centro-de-contacto\/seleccion-de-personal\" class=\"font-bold text-decoration-none text-orange\">Aprende m\u00e1s <i class=\"iconsax orange mt-n-3\" icon-name=\"arrow-right\"><\/i><\/a><\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/section>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column]<section class=\"container hero-1-pm\">\n                    <div class=\"hero-bar bg-blue text-center text-white py-5 px-4\" style=\"background-image: url(https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/06\/hero-bar1.png)\"><p class=\"mb-1 h5 pb-2\">El 91% de los clientes regresar\u00e1n despu\u00e9s de una buena experiencia de servicio al cliente.<\/p><p class=\"h1 pb-3\">Los agentes profesionales del centro de llamadas de Telvista ayudar\u00e1n a mejorar la satisfacci\u00f3n y retenci\u00f3n de sus clientes.<\/p><a href=\"\/es\/contactenos\" class=\"btn-orange font-bold btn text-white px-4\" target=\"\">Ponte en contacto <i class=\"iconsax mt-n-3\" icon-name=\"arrow-right\"><\/i><\/a><\/div>\n                <\/section>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column]<section class=\"mid-page-content pt-lg-5 pb-4 pt-4\">\n                        <div class=\"container\">\n                            <div  class=\"row featurette align-items-center py-lg-5 py-4 \"><div class=\"col-lg-6 min-page-image position-relative\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/Seamlessly-Scale-Your-Business-with-Telvista-2.jpg\" class=\"img-fluid mw-100\" alt=\"Business with Telvista\">\n\t\t\t\t\t\t\t<\/div><div class=\"col-lg-5 offset-lg-1\"><h2>Ampl\u00ede su negocio con Telvista<\/h2><div>Prep\u00e1rese para interacciones personalizadas, intuitivas e impulsadas por AI con los clientes a trav\u00e9s del conjunto completo de soluciones de centros de contacto de pr\u00f3xima generaci\u00f3n de Telvista. En Telvista, organizamos cada experiencia del cliente sin importar c\u00f3mo se involucre. Seguimos un enfoque centrado en el cliente e integramos Innovaciones tecnol\u00f3gicas en sus procesos existentes para incrementar la eficiencia, optimizar las operaciones comerciales y ayudarlo a escalar cuando est\u00e9 listo. Permita que Telvista optimice su workforce, mejore los procesos de negocio y ofrezca experiencias de cliente perfectas.<\/div><\/div>\n                    <\/div><div  class=\"row featurette align-items-center py-lg-5 py-4 flex-lg-row-reverse\"><div class=\"col-lg-6 min-page-image position-relative\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/Curating-a-Consistent-Customer-Experience-2.jpg\" class=\"img-fluid mw-100\" alt=\"Curating a Consistent Customer Experience\">\n\t\t\t\t\t\t\t<\/div><div class=\"col-lg-5 offset-lg-1\"><h2>Generar una experiencia de cliente consistente<\/h2><div>Cada negocio se basa fundamentalmente en la construcci\u00f3n de relaciones s\u00f3lidas y leales con los clientes. Por lo tanto, cada intervenci\u00f3n del consumidor tiene el potencial de fortalecer o debilitar la reputaci\u00f3n de su marca. En Telvista, lo ayudamos a conectarse con los clientes y lograr el \u00e9xito a largo plazo concentr\u00e1ndose en crear una experiencia fluida y consistente. \u00a1Con esto, construimos un sentido de lealtad y reforzamos las expectativas de los clientes que aumentan la satisfacci\u00f3n de manera profunda!<\/div><\/div>\n                    <\/div><div  class=\"row featurette align-items-center py-lg-5 py-4 \"><div class=\"col-lg-6 min-page-image position-relative\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/Globally-Dispersed-Fully-Functional-Contact-Centers-4.jpg\" class=\"img-fluid mw-100\" alt=\"Fully Functional Contact Centers\">\n\t\t\t\t\t\t\t<\/div><div class=\"col-lg-5 offset-lg-1\"><h2>Centros de contacto globalmente dispersos y completamente funcionales<\/h2><div>Telvista se esfuerza por mantenerse a la vanguardia de las tendencias de la industria. Adem\u00e1s de los centros de contacto tradicionales de trabajo en sitio, brindamos a nuestros clientes la opci\u00f3n de usar Telvista@Home como una opci\u00f3n local a global para el soporte del centro de contacto. Es un equipo de agentes remotos altamente escalables y flexibles que est\u00e1n comprometidos a manejar las diversas necesidades de su negocio. Desde soporte administrativo hasta soporte t\u00e9cnico, servicio al cliente excepcional, soporte de ventas entrantes y salientes y programaci\u00f3n, \u00a1cubrimos todo!\u00a0Garantizamos una calidad de servicio constante independientemente de la ubicaci\u00f3n elegida.<\/p>\n<p>Telvista se enorgullece de ofrecer los mejores procesos, pr\u00e1cticas operativas y soluciones de soporte de pr\u00f3xima generaci\u00f3n para mejorar los procesos comerciales de nuestros clientes, elevar la experiencia del cliente y generar ingresos.<\/div><\/div>\n                    <\/div>\n                        <\/div>\n                    <\/section>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;sec-mb mt-midpage&#8221;][vc_column]<section class=\"container hero-1-pm\">\n                    <div class=\"hero-bar bg-blue text-center text-white py-5 px-4\" style=\"background-image: url(https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/06\/hero-bar1.png)\"><p class=\"mb-1 h5 pb-2\">El 76% de los clientes prefieren diferentes canales de soporte.<\/p><p class=\"h1 pb-3\">Brinde a sus clientes la libertad de elegir c\u00f3mo se conectan con usted a trav\u00e9s del soporte omnicanal de Telvista.<\/p><a href=\"\/es\/soluciones\/omnicanal\" class=\"btn-orange font-bold btn text-white px-4\" target=\"\">M\u00e1s informaci\u00f3n <i class=\"iconsax mt-n-3\" icon-name=\"arrow-right\"><\/i><\/a><\/div>\n                <\/section>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]<section class=\"benefits-section text-white py-lg-5 py-4\" style=\"background-image: url(https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/Benefits.jpg)\">\n        <div class=\"container pb-2\"><h2 class=\"text-center\" style=\"color: \">Beneficios<\/h2><div class=\"row row-cols-1 row-cols-sm-2 row-cols-md-2 row-cols-lg-3 pt-4 pb-2 multi-colors\">\n                <div class=\"col bnf-bg-blue text-white text-decoration-none\" style=\"background-color: #1685c2;\">\n                        <div class=\"bnf-inside-box d-flex align-items-start px-lg-4 h-100 position-relative\">\n                            <span class=\"flex-shrink-0 me-3 bnf-image\"><i class=\"iconsax bnf-icon\" icon-name=\"tick-square\"><\/i><\/span>\n                            \t\t\t<div><h4 class=\"mb-3\">Mejores pr\u00e1cticas de la industria<\/h4><p class=\"mb-0\">Nos esforzamos por mantenernos a la vanguardia de las tendencias y las mejores pr\u00e1cticas de la industria para ofrecer soluciones \u00f3ptimas de centros de contacto.<\/p><\/div>\n                        <\/div>\n                    <\/div><div class=\"col bnf-bg-blue text-white text-decoration-none\" style=\"background-color: #6db746;\">\n                        <div class=\"bnf-inside-box d-flex align-items-start px-lg-4 h-100 position-relative\">\n                            <span class=\"flex-shrink-0 me-3 bnf-image\"><i class=\"iconsax bnf-icon\" icon-name=\"tick-square\"><\/i><\/span>\n                            \t\t\t<div><h4 class=\"mb-3\">Amplia red de agentes<\/h4><p class=\"mb-0\">Con m\u00faltiples ubicaciones para centros de contacto y la soluci\u00f3n Telvista@Home, tenemos un historial comprobado en reclutamiento y selecci\u00f3n de personal para satisfacer las necesidades de su negocio.<\/p><\/div>\n                        <\/div>\n                    <\/div><div class=\"col bnf-bg-blue text-white text-decoration-none\" style=\"background-color: #f7bb23;\">\n                        <div class=\"bnf-inside-box d-flex align-items-start px-lg-4 h-100 position-relative\">\n                            <span class=\"flex-shrink-0 me-3 bnf-image\"><i class=\"iconsax bnf-icon\" icon-name=\"tick-square\"><\/i><\/span>\n                            \t\t\t<div><h4 class=\"mb-3\">Un verdadero socio<\/h4><p class=\"mb-0\">Desde conglomerados globales hasta nuevas empresas, nuestro enfoque \u00fanico y diversas experiencias en la industria nos hacen un ajuste perfecto.<\/p><\/div>\n                        <\/div>\n                    <\/div><div class=\"col bnf-bg-blue text-white text-decoration-none\" style=\"background-color: #ea3f33;\">\n                        <div class=\"bnf-inside-box d-flex align-items-start px-lg-4 h-100 position-relative\">\n                            <span class=\"flex-shrink-0 me-3 bnf-image\"><i class=\"iconsax bnf-icon\" icon-name=\"tick-square\"><\/i><\/span>\n                            \t\t\t<div><h4 class=\"mb-3\">Soluciones escalables<\/h4><p class=\"mb-0\">\u00a1Algunas de nuestras relaciones comerciales m\u00e1s exitosas comenzaron con peque\u00f1as asociaciones que crecieron con \u00e9xito a m\u00e1s de 1000 agentes!<\/p><\/div>\n                        <\/div>\n                    <\/div><div class=\"col bnf-bg-blue text-white text-decoration-none\" style=\"background-color: #a05e9e;\">\n                        <div class=\"bnf-inside-box d-flex align-items-start px-lg-4 h-100 position-relative\">\n                            <span class=\"flex-shrink-0 me-3 bnf-image\"><i class=\"iconsax bnf-icon\" icon-name=\"tick-square\"><\/i><\/span>\n                            \t\t\t<div><h4 class=\"mb-3\">Excelente atenci\u00f3n al cliente<\/h4><p class=\"mb-0\">Una gran experiencia del cliente comienza con la afinidad del cliente. Nuestro personal en Telvista ve cada interacci\u00f3n con el cliente como una oportunidad de construcci\u00f3n de relaciones y se esfuerza por la excelencia.<\/p><\/div>\n                        <\/div>\n                    <\/div><div class=\"col bnf-bg-blue text-white text-decoration-none\" style=\"background-color: #f2932c;\">\n                        <div class=\"bnf-inside-box d-flex align-items-start px-lg-4 h-100 position-relative\">\n                            <span class=\"flex-shrink-0 me-3 bnf-image\"><i class=\"iconsax bnf-icon\" icon-name=\"tick-square\"><\/i><\/span>\n                            \t\t\t<div><h4 class=\"mb-3\">Valor de marca consistente<\/h4><p class=\"mb-0\">Eliminamos las inconsistencias en la experiencia del cliente y en todo el recorrido del cliente para desarrollar una imagen de marca s\u00f3lida como una roca y aprovechar la oportunidad para elevar el list\u00f3n.<\/p><\/div>\n                        <\/div>\n                    <\/div>\n            <\/div>\n        <\/div>\n    <\/section>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; el_class=&#8221;mt-md-16&#8243;][vc_column css=&#8221;.vc_custom_1655902292727{margin-top: 60px !important;}&#8221;]<section class=\"case-studies\">\n                    <div class=\"container\">\n                        <div class=\"row justify-content-lg-center\">\n                            <div class=\"col-lg-7 text-center\"><h2 class=\"mb-3\">Casos de estudio<\/h2><p>Telvista ha ofrecido experiencias de cliente basadas en datos a empresas l\u00edderes. Echa un vistazo a algunas de nuestras historias de \u00e9xito de clientes e insp\u00edrate.<\/p><\/div>\n                        <\/div>\n                    <\/div>\n                    <div class=\"row mx-0 pb-lg-5 pt-4 mb-2\"><div class=\"col-lg ps-lg-0 mt-lg-5\">\n                            <div class=\"position-relative case-lr-fill\"><img decoding=\"async\" class=\"mw-100\" src=\"https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/07\/CRM.jpg\" alt=\"CRM\"><div class=\"case_text_Box text-white bg-tran-purple shadow\">\n                                    <h4 class=\"mb-3 h5\">En Telvista la tecnolog\u00eda CRM impulsa el crecimiento de una cadena de tiendas de conveniencia l\u00edder a nivel mundial<\/h4>\n                                    <p><span>Cliente:<\/span> <span class=\"font-bold\">Cadena global de tienda de conveniencia<\/span> <\/p>\n                                    <p class=\"font-15\">Introducci\u00f3n Telvista trabaj\u00f3 con una de las cadenas de tiendas de conveniencia m\u00e1s grandes de...<\/p>\n                                    <a href=\"https:\/\/www.telvista.com\/es\/casos-de-estudio\/en-telvista-la-tecnologia-crm-impulsa-el-crecimiento-de-una-cadena-de-tiendas-de-conveniencia-lider-a-nivel-mundial\" class=\"btn bg-white text-purple font-bold px-4 font-15 text-uppercase rounded-0 border-0 mt-xl-5 mt-4\">Lee mas <i class=\"iconsax mt-n-3 purple\" icon-name=\"arrow-right\"><\/i><\/a>\n                                <\/div>\n                            <\/div>\n                        <\/div><div class=\"col-lg pe-lg-0\">\n                            <div class=\"position-relative case-lr-fill\"><img decoding=\"async\" class=\"mw-100\" src=\"https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/07\/Car-Rental-1.jpg\" alt=\"Car Rental\"><div class=\"case_text_Box text-white bg-tran-green shadow\">\n                                    <h4 class=\"mb-3 h5\">Telvista activa su plan \u201cPedal to the metal\u201d para empresa de renta de autos<\/h4>\n                                    <p><span>Cliente:<\/span> <span class=\"font-bold\">Una empresa l\u00edder mundial de alquiler de autos<\/span> <\/p>\n                                    <p class=\"font-15\">Alcanzar un equilibrio entre gastos y ganancias es un desaf\u00edo apremiante para las empresas de...<\/p>\n                                    <a href=\"https:\/\/www.telvista.com\/es\/casos-de-estudio\/telvista-activa-su-plan-pedal-to-the-metal-para-empresa-de-renta-de-autos\" class=\"btn bg-white text-green font-bold px-4 font-15 text-uppercase rounded-0 border-0 mt-xl-5 mt-4\">Lee mas <i class=\"iconsax mt-n-3 green\" icon-name=\"arrow-right\"><\/i><\/a>\n                                <\/div>\n                            <\/div>\n                        <\/div><\/div>\n                    <\/section>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;sec-mb&#8221;][vc_column]<section class=\"container hero-1-pm\">\n                    <div class=\"hero-bar bg-blue text-center text-white py-5 px-4\" style=\"background-image: url(https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/06\/hero-bar1.png)\"><p class=\"mb-1 h5 pb-2\">El 79% de los compradores est\u00e1 de acuerdo en que la experiencia del cliente es tan importante como la calidad del producto.<\/p><p class=\"h1 pb-3\">Los expertos de Telvista entienden que la experiencia es el diferenciador clave entre un cliente que regresa y un cliente molesto.<\/p><a href=\"\/es\/contactenos\" class=\"btn-orange font-bold btn text-white px-4\" target=\"\">Hable con un experto <i class=\"iconsax mt-n-3\" icon-name=\"arrow-right\"><\/i><\/a><\/div>\n                <\/section>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]<section class=\"insight_section py-lg-5 py-4\" style=\"background-image: url(https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/08\/Telvista-insight.jpg)\">\n        <div class=\"container\">\n            <h2 class=\"text-center text-white\">Informaci\u00f3n de Telvista<\/h2>\n            <div class=\"row pt-4 pb-2 justify-content-center\"><div class=\"col-lg-4 col-md-6 mb-4\">\n                            <div class=\"card border-0 h-100\">\n                                <img decoding=\"async\" src=\"https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/10\/Ideas-for-Customer-Appreciation-Day-es.jpg\" class=\"card-img-top\" alt=\"Sponsor\">\n                                <div class=\"card-body px-xxl-5 px-4 pt-4\">\n                                    <h5 class=\"card-title pt-2\">Cuatro ideas divertidas y memorables para el D\u00eda de Apreciaci\u00f3n del Cliente<\/h5>\n                                    <p class=\"card-text\">Aunque apreciar a sus clientes diciendo gracias es algo simple y sin complicaciones, puede tener...<\/p>\n                                <\/div>\n                                <div class=\"card-footer bg-white border-0 px-xxl-5 px-4 pb-4 pt-0\">\n                                    <a href=\"https:\/\/www.telvista.com\/es\/blog\/dia-de-apreciacion-del-cliente\" class=\"text-uppercase text-decoration-none font-bold font-15 text-orange mb-2 d-inline-block\">Lee el art\u00edculo <i class=\"iconsax orange mt-n-3\" icon-name=\"arrow-right\"><\/i><\/a>\n                                <\/div>\n                                <\/div>\n                            <\/div><div class=\"col-lg-4 col-md-6 mb-4\">\n                            <div class=\"card border-0 h-100\">\n                                <img decoding=\"async\" src=\"https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/09\/Nacional-del-Servicio-al-Cliente-2022.jpg\" class=\"card-img-top\" alt=\"Sponsor\">\n                                <div class=\"card-body px-xxl-5 px-4 pt-4\">\n                                    <h5 class=\"card-title pt-2\">Formas de reconocer a sus empleados durante la Semana Nacional del Servicio al Cliente 2022<\/h5>\n                                    <p class=\"card-text\">Los profesionales que trabajan en el servicio al cliente son fundamentales tanto para adquirir como...<\/p>\n                                <\/div>\n                                <div class=\"card-footer bg-white border-0 px-xxl-5 px-4 pb-4 pt-0\">\n                                    <a href=\"https:\/\/www.telvista.com\/es\/blog\/semana-de-servicio-al-cliente\" class=\"text-uppercase text-decoration-none font-bold font-15 text-orange mb-2 d-inline-block\">Lee el art\u00edculo <i class=\"iconsax orange mt-n-3\" icon-name=\"arrow-right\"><\/i><\/a>\n                                <\/div>\n                                <\/div>\n                            <\/div><div class=\"col-lg-4 col-md-6 mb-4\">\n                            <div class=\"card border-0 h-100\">\n                                <img decoding=\"async\" src=\"https:\/\/www.telvista.com\/wp-content\/uploads\/2022\/10\/First-Contact-Resolution-Formula-Comprehensive-Guide-es.jpg\" class=\"card-img-top\" alt=\"Sponsor\">\n                                <div class=\"card-body px-xxl-5 px-4 pt-4\">\n                                    <h5 class=\"card-title pt-2\">\u00bfQu\u00e9 es la f\u00f3rmula de resoluci\u00f3n de primer contacto? Una gu\u00eda completa<\/h5>\n                                    <p class=\"card-text\">La f\u00f3rmula FCR o First Contact Resolution es una de las m\u00e9tricas m\u00e1s importantes a...<\/p>\n                                <\/div>\n                                <div class=\"card-footer bg-white border-0 px-xxl-5 px-4 pb-4 pt-0\">\n                                    <a href=\"https:\/\/www.telvista.com\/es\/blog\/formula-de-resolucion-del-primer-contacto\" class=\"text-uppercase text-decoration-none font-bold font-15 text-orange mb-2 d-inline-block\">Lee el art\u00edculo <i class=\"iconsax orange mt-n-3\" icon-name=\"arrow-right\"><\/i><\/a>\n                                <\/div>\n                                <\/div>\n                            <\/div><\/div>\n                    <\/div>\n                <\/section>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; el_class=&#8221;get-in-touch position-relative py-lg-5 py-4&#8243;][vc_column el_class=&#8221;row mx-0&#8243;][vc_row_inner el_class=&#8221;row mx-0 justify-content-between&#8221;][vc_column_inner el_class=&#8221;d-none d-lg-block col-lg-2&#8243; width=&#8221;1\/6&#8243;][vc_single_image image=&#8221;114&#8243; img_size=&#8221;full&#8221; el_class=&#8221;left-touch&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;px-lg-4 col-12 col-lg-8&#8243; width=&#8221;8\/12&#8243;][vc_custom_heading text=&#8221;Ponte en contacto con nosotros&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;mb-4&#8243;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f473-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"473\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/1315#wpcf7-f473-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"473\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f473-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\"> \n  <div class=\"col-lg-6 mb-3\"> \n    <label for=\"fname\" class=\"form-label\">Primer nombre <span class=\"text-orange\">*<\/span> <\/label><div class=\"input-group\"> \n      <span class=\"input-group-text rounded-0 bg-transparent\" id=\"basic-fname\"><i class=\"iconsax black mt-n-3\" icon-name=\"user-1\"><\/i><\/span> <span class=\"wpcf7-form-control-wrap\" data-name=\"fname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control border-start-0 ps-0 rounded-0\" id=\"fname\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ingrese el nombre\" value=\"\" type=\"text\" name=\"fname\" \/><\/span> \n    <\/div> \n  <\/div> \n  <div class=\"col-lg-6 mb-3\"> \n    <label for=\"lname\" class=\"form-label\">Apellido <span class=\"text-orange\">*<\/span><\/label><div class=\"input-group\"> \n      <span class=\"input-group-text rounded-0 bg-transparent\" id=\"basic-lname\"><i class=\"iconsax black mt-n-3\" icon-name=\"user-1\">\n        <\/i><\/span> <span class=\"wpcf7-form-control-wrap\" data-name=\"lname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control border-start-0 ps-0 rounded-0\" id=\"lname\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Introduzca el apellido\" value=\"\" type=\"text\" name=\"lname\" \/><\/span> \n    <\/div> \n  <\/div> \n  <div class=\"col-lg-6 mb-3\"> \n    <label for=\"email\" class=\"form-label\">Correo electr\u00f3nico <span class=\"text-orange\">*<\/span><\/label><div class=\"input-group\"> \n      <span class=\"input-group-text rounded-0 bg-transparent\" id=\"basic-email\"><i class=\"iconsax black mt-n-3\" icon-name=\"mail\">\n        <\/i><\/span> <span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control border-start-0 ps-0 rounded-0\" id=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ingrese correo electr\u00f3nico\" value=\"\" type=\"email\" name=\"email\" \/><\/span> \n    <\/div> \n  <\/div> \n  <div class=\"col-lg-6 mb-3\"> \n    <label for=\"phone\" class=\"form-label\">N\u00famero de tel\u00e9fono <span class=\"text-orange\">*<\/span><\/label><div class=\"input-group\"> \n      <span class=\"input-group-text rounded-0 bg-transparent\" id=\"basic-phone\"><i class=\"iconsax black mt-n-3\" icon-name=\"phone\">\n        <\/i><\/span> <span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control border-start-0 ps-0 rounded-0\" id=\"phone\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Introduce el tel\u00e9fono\" value=\"\" type=\"text\" name=\"phone\" \/><\/span> \n    <\/div> \n  <\/div> \n<div class=\"col-lg-6 mb-3\">\n   <label for=\"company\" class=\"form-label\">Regi\u00f3n <span class=\"text-orange\">*<\/span><\/label><div class=\"input-group\">\n                                <span class=\"input-group-text rounded-0 bg-transparent\"><i class=\"iconsax black mt-n-3\" icon-name=\"location\"><\/i><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"region\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required form-select form-control border-start-0 ps-0 rounded-0\" aria-required=\"true\" aria-invalid=\"false\" name=\"region\"><option value=\"\">Seleccione regi\u00f3n<\/option><option value=\"US\\Canada\">US\\Canada<\/option><option value=\"Latin America\">Latin America<\/option><option value=\"Europe\\Middle East\">Europe\\Middle East<\/option><option value=\"India\">India<\/option><option value=\"Asia\">Asia<\/option><\/select><\/span>\n                            <\/div>\n                        <\/div>\n  <div class=\"col-lg-6 mb-3\"> \n    <label for=\"company\" class=\"form-label\">Nombre de empresa<\/label> <div class=\"input-group\"> \n      <span class=\"input-group-text rounded-0 bg-transparent\" id=\"basic-company\"><i class=\"iconsax black mt-n-3\" icon-name=\"buildings-1\">\n        <\/i><\/span> <span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control border-start-0 ps-0 rounded-0\" id=\"company\" aria-invalid=\"false\" placeholder=\"Introducir empresa\" value=\"\" type=\"text\" name=\"company\" \/><\/span> \n    <\/div> \n  <\/div> \n<div class=\"col-lg-12 mb-3\">\n  <label for=\"company\" class=\"form-label\">Tipo de Contacto <span class=\"text-orange\">*<\/span><\/label><div class=\"input-group\">\n        <span class=\"input-group-text rounded-0 bg-transparent\"><i class=\"iconsax black mt-n-3\" icon-name=\"monitor-message\"><\/i><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"contactType\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required form-select form-control border-start-0 ps-0 rounded-0\" aria-required=\"true\" aria-invalid=\"false\" name=\"contactType\"><option value=\"\">Seleccionar tipo de contacto<\/option><option value=\"Solicitar informaci\u00f3n sobre soluciones de centro de contacto\">Solicitar informaci\u00f3n sobre soluciones de centro de contacto<\/option><option value=\"Oportunidades profesionales\">Oportunidades profesionales<\/option><option value=\"Verificaci\u00f3n de empleados\">Verificaci\u00f3n de empleados<\/option><option value=\"Empleado actual\">Empleado actual<\/option><option value=\"Otro\">Otro<\/option><\/select><\/span>  \n                            <\/div>\n                        <\/div>\n<div class=\"col-lg-12 mb-3\">\n                            <label for=\"reasonContact\" class=\"form-label\">Raz\u00f3n para contactar <\/label><div class=\"input-group reasonContact\">\n                                <span class=\"input-group-text align-items-start rounded-0 bg-transparent\"><i class=\"iconsax black mt-n-3\" icon-name=\"question-message\"><\/i><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"reasonContact\"><textarea cols=\"40\" rows=\"3\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea form-control border-start-0 ps-0 rounded-0\" id=\"reasonContact\" aria-invalid=\"false\" placeholder=\"Ingrese el motivo del contacto\" name=\"reasonContact\"><\/textarea><\/span>\n                            <\/div>\n                        <\/div>\n  \n<\/div> <input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-orange font-bold text-white px-4 mt-3\" type=\"submit\" value=\"Enviar\" \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_inner][vc_column_inner el_class=&#8221;d-none d-lg-block col-lg-2&#8243; width=&#8221;1\/6&#8243;][vc_single_image image=&#8221;116&#8243; img_size=&#8221;full&#8221; el_class=&#8221;left-touch&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column][\/vc_column][\/vc_row][vc_row 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personalizadas de Contact Center- Telvista<\/title>\n<meta name=\"description\" content=\"Permita que Telvista optimice su workforce, mejore los procesos de negocio y ofrezca experiencias de cliente perfectas.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.telvista.com\/es\/soluciones\/centro-de-contacto\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Centro de contacto\" \/>\n<meta property=\"og:description\" content=\"Permita que Telvista optimice su workforce, mejore los procesos de negocio y ofrezca experiencias de cliente perfectas.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.telvista.com\/es\/soluciones\/centro-de-contacto\" \/>\n<meta property=\"og:site_name\" content=\"Telvista\" \/>\n<meta property=\"article:publisher\" 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