Why Outsource?

Your company isn’t in the business to manage call centers. It’s in the business to make, sell, and manage products and services that your customers want.

Telvista is in business to ensure your customers experience the kind of service – during and after the sale – that makes them stay with you. We deliver customer care, technical support, and sales/upselling that makes customers want to be your customers.

Much more than just answering the phone, Telvista delivers results that align with your business objectives. We constantly find ways to raise the bar, cut costs, and deliver data that makes your company run more intelligently. Our monitoring and measurement processes ensure you get the quality service you expect. Our Six- Sigma based methodologies have been tested and proven in service to some of the world’s largest and most demanding customer service organizations.

Value Through Partnership

Your products and customers aren’t all the same. Your service shouldn’t be, either. Telvista’s mix of contact centers in the U.S. and Mexico gives you the best of both worlds.

In the US, Telvista delivers high-quality service and support. Our strategic expansions into small-town America allow us to deliver premium service without the premium prices you might expect.

In Mexico, Telvista can deliver very close to Asian prices in a time zone near you, without the geopolitical risks or travel complexities. Our bilingual agents are a powerful ally if you are reaching out to serve the exploding U.S. Hispanic population. And the cultural proximity of Mexico to the U.S. makes our agents much easier for your customers to understand and relate to.

Telvista works with you to determine the optimum mix and delivery of outsourcing services through a process we call “right-sourcing.” As your business evolves, Telvista responds to your changing needs and priorities. We don’t assume that today’s implementation will always be what you need. And we bring you proactive solutions to help you adapt, too. That’s what a business partner does.

Personal Service

Your outsourcing partner should ensure that you have more customer insight and control than was possible when your customer contacts were all in-house; because if you aren’t getting service you love, how can your customers be experiencing service they can love?

Choose a partner who cares about your customer relationships and handles them as their own. Telvista understands that your success is what enables ours. From customer retention to cost control to capturing new revenue streams, Telvista delivers results that support your customer care strategy.

Experience the difference

Visit our facilities in person and see the Telvista difference with your own eyes. Call Telvista today at 800- 563-9699 to learn more. Or visit us online at www.telvista.com.