Telvista provides secure and reliable email and chat tools proven toincrease revenue, reach more customers, and encourage repeat business.

Go online with email and chat

Telvista’s integrated email and chat solution allows our clients to interact easily and quickly with customers while creating a positive online experience. Through our web-based email and chat platform we are able to integrate and deploy with any ecommerce or CRM system. Whether you are focused on increasing sales, or providing effective online support while reducing costs, our email and chat solution will do the job.

Telvista successfully provides multi-channel customer interaction hubs for many clients who desire call deflection, chat growth and improved email response time. Our email and chat solution can be tailored to meet your on-demand customer service needs.

Email Solution

Telvista’s email solution contains a skillsbased routing mechanism that directs incoming emails to the appropriate agent who works with preformatted answers in an information repository for rapid response. Additional email features include:

  • Mail history
  • Auto response for inbound mail
  • Spell check and international characters
  • Response libraries
  • Transfer capabilities

Web-based reporting is also available from our email system. Specific data elements such as department, agent and customer activity can be reported on as often as you would like

Chat Solution

Telvista’s chat solution is a full-service web-based collaboration tool that enables agents to exchange instant, secure messages with customers. Answers to common questions are just a click away! The chat application provides a real-time queue of incoming chats accepted by support agents. The agent’s response can be scripted through a library or typed freely by the agent. Additional chat features include:

  • Pre-chat customer form
  • Ability to print or email transcript
  • Exit survey
  • Queue position notification
  • Spell check and international characters

Web-based reporting for chat transactions is available by department, agent and customer activity. With a single click, reports can be exported to HTML, XML, CSV or to the printer.

Establish a new standard for customer relationships

With 99.99% uptime per month, our email and chat offering is a solid solution; it is easy to implement, requires minimal training, and pays for itself immediately through call deflection.

Experience the difference

Let one of our friendly experts customize a solution to fit your needs. Call Telvista today at 1-800-563-9699. Or visit us online at www.telvista.com.