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Calendar of Events

EEI/AGA Customer Service Conference and Exposition
Abril 14-18, 2007
Indianapolis, IN
http://www.eei.org/meetings/nonav_2007-04-14-gc

TravelCom
April 4-6, 2007
Las Vegas, NV
http://www.tia.org/industrymeet/TravelCom/index.html

CCSF Customer Contact Conference
November 13-15, 2006
Boston, MA
http://www.sharedinsights.com/events/conferences/

ACCE
September 11-13, 2006
Seattle, WA
http://accecmp.com/

Past Events

Purdue University Call Center Campus
July 10-14, 2006
West Lafayette, IN
“Virtual call center tour”
http://www.callcentercampus.com/

Chartwell’s Best Practices Summit on
Self-Service IVR and Web-based Applications
June 22-23, 2006
Atlanta, GA
http://www.chartwellinc.com/SS.cfm

CCSF Annual Retreat
June 12-14, 2006
Las Vegas, NV
http://www.sharedinsights.com/events/conferences/

Outsourcing for Utilities Conference
May 16-17
Denver, CO
http://www.euci.com/conferences/may-06/0506-outsourcing.php

CCSF Conference Call
May 18, 2006
“Demonstrating the value of the Call Center to senior executives”
http://www.sharedinsights.com/networks/ccsf/

EEI/AGA Customer Service Conference and Exposition
April 9-12, 2006
Philadelphia, PA
http://www.eei.org/meetings/nonav_2006-04-09-dm/

International Association of Travel Executives
April 22-24, 2006
Chicago, IL
http://www.iare.org

TravelCom
April 10-12, 2006
New York, NY
http://www.tia.org/industrymeet/TravelCom/index.html

CCSF & DCI Customer Contact Conference
November 2005
Scottsdale, AZ
http://www.sharedinsights.com/ccsf

Expo Mundial de Turismo
October 6-8, 2005
Centro Banamex
http://www.expoemt.com

Dreamforce
September 11-14, 2005
San Francisco, CA
http://www.salesforce.com/conference

US Hispanic Chambers of Commerce National Convention
September 14-17, 2005
Milwaukee, WI
http://events.ushcc.com

Expo Publicitas 2005
May 25-27, 2005
Centro Banamex
http://www.expopublicitas.com

International Association of Reservation Executives
April 23-27, 2005
Stop by and visit with a Telvista representative at our exhibit!
http://www.iare.com/Conference/2005/conference.htm

Call Center Performance Summit
March 28-30, 2005
Orlando, Florida
LeeAnn Tomlin, National Sales Executive for Telvista, spoke about “Maximizing Customer Satisfaction through Implementing Performance Measures.”

Telvista Webinar
March 24, 2005
11:00 CST, Steve Kuntz and Mike Hutchison presented “Be more profitable!--by improving your customer service experience” webinar.
http://whitepapers.tmcnet.com/detail/RES/1112029551_80.html

Customer Contract Strategy Forum (CCSF)
Executive Members Conference Call - Outsourcing
September 17, 2002
Brent Mellow spoke about offshore outsourcing. Click here for the details of the call.

Call Center Week 2002
June 25th, 2002
Chicago, IL
Harold Vance, Telvista’s Executive Director of Professional Services Sales, will speak on the topic of “Incorporating CRM into Your Total Customer Service Strategy”. Harold will focus on developing CRM strategies, selecting CRM technology vendors, and integrating CRM solutions into your call center. For more information on the Call Center Week 2002 conference, click here.

Contact Center Strategy Forum
April 16, 2002
Plano, Texas
Contact Center Strategy Forum will be holding an executive breakfast session in Dallas, TX focusing on Web-enabling the Contact Center. As part of this session, Telvista will host a tour and discussion forum featuring recent enhancements made to our Dial-A-Tech website portal. For more information on this event click here.

Benchmark your Call Center from "Start to Finish”
March 6th, 2002
Plano, TX
BenchmarkPortal, in conjunction with Dr. Jon Anton’s research at Purdue University’s Center for Customer Driven Quality, is proud to bring our Benchmarking Certification workshop to Telvista’s Plano facility on March 6th. By the end of the session, you will be able to identify which key performance indicators make a difference in your center. The workshop was specifically developed to help professionals like yourself begin their internal Audit AND get results back within the week. To register for this event, click here.

D&B Advisory Group Meeting
February 7th, 2002
San Diego, CA
Blake Wolff, President & CEO will present “Leveraging Call Centers For Maximum Gain” at Dunn & Bradstreet’s Advisory Group Meeting. Blake’s discussion will highlight trends in the call center industry, technology enhancements that reduce costs, and conduct a buy vs. build discussion.

Call Center Demo & Expo in Dallas
January 28th, 2002
Plano, Texas
In conjunction with CCNG International, Telvista's Plano facility will be a featured contact center site tour. Show attendees will have the opportunity to tour cutting edge centers and discuss the integration of technology, people, and processes. To register for the tour event, click here.
TEL: 1-800-563-9699
FAX: 972-919-8364

© 2007 Telvista, Inc.
All rights reserved.

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