Why Mexico?

Have you considered the primary benefit of utilizing offshore resources? Most companies outsource overseas to realize equal or increased expertise and quality at costs lower than they can obtain in the United States.

Now consider reaping the same benefit without traveling halfway around the world. Telvista provides access to an abundance of skilled workers who understand and experience the United States culture as you know it.

Quality Service at a Competitive Price

Telvista offers cost-effective, near shore contact center outsourcing from three contact center facilities located only five miles from the United States border in Tijuana, Baja California, Mexico, as well as a contact center in the third largest metropolis in the world, Mexico City.

Featuring the latest in state-of-the-art technology, Telvista’s contact centers utilize best-in-class processes and are managed by a team of professionals that interact regularly with our United States facilities, creating an experience of doing business in the United States.

The Mexico Advantage

Mexico is the second largest trading partner of the United States. In both Tijuana and Mexico City most residents are familiar with U.S. television, sports, language, and culture. These cultural and business ties create a better customer interaction experience for our clients that can’t be found elsewhere in the world.

There are other compelling reasons to consider outsourcing to one of our contact centers in Tijuana, Mexico:

  • Easily accessible location – On the southern California border, Tijuana is the most transited port of entry between Mexico & the U.S. It is only 15 miles from San Diego.
  • Access to competitive, skilled labor force – Tijuana and the Baja California region boast a high percentage of bicultural and bilingual personnel along with the nation’s highest literacy rate (97%). The region has 25 universities and 84 technical training schools. The largest population segment is between 16 and 30 years of age
  • Technology infrastructure – The region has established redundancy in power, telecommunications, fiber optics, and data networks.
  • Business demographics – Tijuana has the largest business population among all other United States/Mexico border locales (i.e. El Paso/Juarez).

Telvista’s México City call center also offers compelling value:

  • Easily accessible location – This cosmopolitan city is home to a major international airport, which makes travel easy from any major city. México City is the third largest metropolis in the world (behind Tokyo and New York City)
  • Access to competitive, skilled labor force – With a population of 22 million and several large universities, México City has the added benefit of being located in the Central Time Zone.
  • Technology infrastructure – Mexico City boasts a highly developed technology infrastructure and a technology-focused, bilingual agent pool from which we recruit.

The U.S. Hispanic Market

Telvista contact centers in Mexico have experience serving companies that market to the Hispanic population. Our understanding of the needs, wants, and desires of this group can be valuable to you as you seek to identify with and embrace this growing population. From knowing why, how, and when Hispanics purchase products and services to anticipating their needs in a post-purchase customer relationship, Telvista has the expertise needed to help you go to market faster, maximize marketing and selling efforts, and increase overall market share ─ ahead of your competition.