Telvista is a provider of innovative, value-driven customer relationship solutions. These solutions include customer contact center outsourcing, comprehensive consulting and integrated Web-based contact applications.

Contact Center Outsourcing - Superior operating systems, quality personnel and cutting-edge technology are all utilized to help us deliver a broad range of customer contact center outsourcing services, including product support, help desk solutions, customer service support and sales programs.
Professional Services - Combined with some of the most knowledgeable talent found in the contact center industry, Telvista offers comprehensive consulting services designed to ensure contact center efficiency, innovative network design, maximum technology utilization and resource deployment. Telvista also helps clients utilize technology to handle customer inquiries. We also advise contact center management on workforce issues and analyze current infrastructure (people, processes, technology) to locate and define opportunities for improvement.
Contact Application Solutions - Telvista also offers proven Web-based decision support systems as packaged contact center application solutions such as: contact management solutions, eSupport (email, chat, online self-service modules), eCommerce, and Knowledgebase applications. They can be used as part of an outsourced solution or in your own contact center(s).

Telvista clients are leading mid-size and Fortune 1000 companies operating in a variety of industries, such as technology, telecommunications, Internet services, retail, financial services and healthcare.

Unlike most contact center outsourcers, we actively work to become a partner in your success. Rather than functioning as a vendor who simply provides a service, Telvista offers solutions that constantly bring value and creativity to every client relationship. In this way we become an advocate for your success by providing effective, well-thought-out best practices that carefully balance operational requirements with the needs and interests of our clients. Built on a foundation of reliability, you get a thinking partner who shares in the commitment to your success.

Telvista is a privately held company indirectly owned by a conglomeration of well-regarded firms in the telecommunications industry:

• Telmex – the leading telecommunications company in Mexico
• Grupo Carso - a Latin American retail and industrial conglomerate
• America Movil - Latin America’s largest wireless communications operator

Telvista operates seven facilities throughout the United States and Mexico, including three in the Dallas/Fort Worth Metroplex, one in Odessa, Texas, one in Danville, Virginia, two in Tijuana, Mexico, and one in Mexico City, Mexico. Each of these facilities is configured for maximum scalability, ensuring that Telvista will always remain one step of our clients’ growth. In short, this means that we will never run out of space, and that as a client, you will never outgrow our ability to meet your specific needs day in and day out.