Service

Telvista serves a diverse client base in industries including telecommunications, technology, travel, financial services, retail and more. We have a unique ability to scale and grow with our clients while offering the attentiveness, flexibility and focus you can only find with a smaller partner. Whether your program needs 25 seats or >1,000, our personalized approach and attention to detail ensure a successful partnership.

Contact Center

service

The world is social. Rising customer expectations are fueled by the explosive growth of social media and mobile access. At Telvista we understand and embrace the social customer whether they choose social media as their preferred channel or come to it out of frustration with the experience in every other channel.

Social Media & Omnichannel

Service

Telvista IT (Powered by Hitss) is the ideal information technology partner to help define and support your strategies, making your company smarter, more productive and efficient, minimizing risks and costs.

IT Solutions

Cars

Telvista Puts "Pedal to the Metal" for Car Rental Company

Client: A Leading Global car rental company

To remain competitive in a tough industry, travel companies constantly seek to reduce costs. Our client owns and franchises one of the world’s best-known car rental brands, with nearly 1,900 rental locations world wide.

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A prepaid wireless company sought customer insights at the moment of truth

Client: Regional wireless company

The solution? Insert an automated demographic survey into the wireless phone activation process.

FinancialSector

Telvista helps to improve customer satisfaction and retain customers for a banking institution

Client: Bank headquartered on the east coast

Our client is one of the largest banks headquartered on the east coast. They specialize in commercial banking, mortgage and home equity lending and asset management services.

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Telvista Increases Value Through Technology

Client: Global convenience store chain

Telvista lowered costs and increased support for one of the largest convenience store chains in the retail industry which operates nearly 6,000 stores in the US and Canada and more than 25,000 stores worldwide.

Awards & Certifications

Telvista has earned awards that make us proud and certifications that demonstrate our commitment to delivering services that meet or exceed the highest standards. This, combined with more than 18 years contract industry experience providing solutions to long-standing clients is a sign of strength.  When you partner with Telvista you can count on your customers receiving the industry’s best customer experience.

 

2015 GIL 88 LATIN AMERICAN

PCI

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Locations

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beenhere Mexico and USA

Telvista contact centers are strategically located throughout the United States and Mexico. Our multi-cultural, bilingual support team members provide our clients with reliable service excellence and their customers with superior customer experience.